Customer Insights & Data Analyst

Do you enjoy uncovering the story behind the data?

We're partnering with a well-known Australian organisation to find a Customer Insights & Data Analyst who is passionate about transforming customer data into meaningful insights that influence business strategy and improve customer experiences.

This is a fantastic opportunity for someone who enjoys combining analytics, visualisation, and stakeholder engagement to help shape customer-focused decisions across a large enterprise.

You'll work across a broad range of customer insight initiatives, helping the business better understand customer behaviour and make informed decisions by:

• Designing and developing engaging dashboards and reports using Power BI and/or Tableau
• Analysing customer data from multiple sources to identify trends, behaviours, opportunities and emerging patterns
• Translating complex data into clear, actionable insights for both technical and non-technical stakeholders
• Supporting customer experience initiatives through reporting and analytics
• Partnering with business stakeholders to understand objectives and deliver insight-led reporting solutions
• Writing and optimising SQL queries to extract, transform and analyse large datasets
• Working with modern data platforms and data warehouses, including Snowflake
• Applying analytical techniques such as customer segmentation, trend analysis and predictive modelling
• Contributing to continuous improvements in reporting, data quality and analytical processes
• Supporting governance, integrity and best practice across customer data and reporting

We're looking for someone who enjoys solving business problems with data and can confidently communicate insights that influence decision-making.

✔ Commercial experience delivering customer or business insights through data

✔ Strong experience building dashboards using Power BI and/or Tableau

✔ Advanced SQL skills for data extraction, transformation and analysis

✔ Experience working with cloud-based data warehouses such as Snowflake

✔ Strong analytical capability with experience in customer segmentation, trend analysis or statistical modelling

✔ Ability to present insights in a clear and engaging way for business stakeholders

✔ Excellent communication and stakeholder management skills

• Experience working with customer feedback
• Exposure to predictive analytics or machine learning techniques
• Experience within large enterprise or customer-centric environments
• Knowledge of data governance and reporting best practices

• Join a recognised Australian organisation with a strong customer focus
• Work on enterprise-wide initiatives that directly influence business strategy
• Collaborate with stakeholders across multiple business functions
• Build modern dashboards and analytics solutions using leading data technologies
• Opportunity to further develop advanced analytics and customer insights capabilities

If you're passionate about turning customer data into meaningful business outcomes and enjoy working with modern analytics tools, we'd love to hear from you.