Membership Marketing Coordinator

This role is responsible for delivering marketing initiatives that drive Card Member engagement and loyalty. The successful candidate will work closely with Loyalty & Partnerships, Product, Brand and Compliance teams, as well as external partners and agencies, to execute impactful campaigns across multiple customer touchpoints.

This role is ideal for a marketing professional who thrives in a fast-paced, collaborative and results-oriented environment. The successful candidate will be highly organised, proactive and detail-oriented, with strong stakeholder management skills and a passion for delivering exceptional customer campaigns.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

• 1-2 years' experience in a marketing or campaign management role, preferably within financial services or loyalty.
• Demonstrated experience delivering marketing campaigns and coordinating multiple stakeholders to deliver business outcomes.
• Strong project management and organisational skills, with the ability to manage competing priorities and meet deadlines.
• Excellent written and verbal communication skills, with strong attention to detail.
• Tertiary qualifications in Marketing, Business, Communications or a related discipline preferred.

• Collaborate with internal stakeholders, creative agencies and external partners to develop and execute marketing campaigns that drive Card Member engagement and support key business objectives.
• Coordinate the end-to-end delivery of marketing initiatives across Membership Experience channels, including email, Amex.com, the Amex App and servicing channels.
• Ensure all marketing activity complies with regulatory and brand requirements through effective management of the Marketing Approval Governance process.
• Monitor campaign performance, analyse results and provide insights and recommendations to optimise future activity.
• Manage campaign budgets, purchase orders and invoice processing, ensuring accurate tracking and reporting of marketing spend.