ALLRes Consultant

Purpose

As an ALLRes Consultant, based at the Accor Gold Coast Corporate Office, you assume a pivotal role within our ALLRes and Guest Experience Team. Think of yourself as the go-to expert for room availability, rates, and creating reservations for our properties across Australia and New Zealand. You bring a touch of excitement by suggesting enticing upgrades; all while working seamlessly with our Teams on-site to ensure a smooth and enjoyable guest experience.

Primary Responsibilities

• Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
• Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations
• Safely and securely handle payment transactions and verify billing details for accuracy
• Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay
• Assist in resolving guest complaints or issues related to reservations or billing

Skills and Experience

• Customer service-oriented with exceptional communication skills
• Previous experience in a similar role in the hospitality industry is preferred
• Proficiency in using Microsoft Office, reservation and property management systems is a plus
• Problem-solving skills and the ability to remain calm under pressure
• Team player with a positive attitude and willingness to go the extra mile
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays