Account Manager II

Responsibilities

• The role is accountable for general account management of Heart/ Belly customers and Distributor Management for PHC Distributor in Australia and New Zealand
• Overall relationship management and close contact with Procurement, R&D, Product Development
• Overall growth and satisfaction of the account
• Contracts, price and overdue management
• Overall customer demand development insights
• Drive growth by expanding share of wallet (specked in products), for example via biddings and tenders
• Proactively address and mitigate churn risks
• Overall CRM customer and NBD pipeline (in collaboration with BD)
• Accurate and timely sales forecast
• The role operates in a coordinated team set-up composed by: CSM, BD, CSD and/or GBS to ensure full customer journey success; BDs drive new business development of not specked in products, while CSD / GBS ensure order management and deliveries.