Service Manager

The Company:

27 branches. 48,000 satisfied clients. Alsco Uniforms has been providing professional, hygienic, Managed Rental Services throughout Australia since 1963. The Alsco Uniforms group consists of: Alsco Uniforms, a Managed Rental Service provider of Linen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the hospitality sector, accommodation, and healthcare industries; Deane Apparel, the uniform experts; Clean Room Garments (CRG), contamination and infection control solutions; and Fresh & Clean, Managed Washroom services. The passion of our 2,200 employees in Australia is the driving force behind our success.

Why You Should Join Us:

• Highly Competitive Salary and generous bonus structure
• Permanent, full-time position - Job security working for a market leading company.
• Leading a large Service team and contributing to Financial and Strategic Planning with full leadership support - bringing your career to next level
• Life-long learning and career development opportunities

About the Role:

Working in partnership with the Sales, Production and Finance teams, the Service Manager is responsible for ensuring our customers receive an exceptional level of service, every day.

Leading a large, dedicated Service team of professionals from Coordinators in the office, Account Managers, Transport Manager and Drivers who are on the road, the Service Manager is truly the person that "binds it all together".

Reporting to the Branch General Manager you will be critical to the financial success and growth of our business. This is a busy, and at times hands on role where you can make a significant difference as part of the senior leadership team of the Branch.

We are looking for a person who leads their team by empowering them to make the right decisions for our customers, whilst ensuring that the commercial needs of the business are achieved.

Key Skills and Experience we are looking for: (Pls choose for selection criteria and delete if unnecessary)

• Customer service or logistics management experienced gained in the same or similar role
• People management experience, including leading teams from a diverse range of backgrounds
• Working knowledge of customer relationship management (CRM) and / or Logistics systems for measuring and reporting on performance
• The ability to run reports, understand data and make decision based on analysing results
• Intermediate to Advanced level MS Office skills, including Excel

If you are a detailed orientated leader who likes to meet high customer standards and achieve strategic goals, then we look forward to meeting you.

If this position sounds like the right opportunity for you then click the 'Apply for this job' button to submit your application. We look forward to receiving your application.

As part of our recruitment process you will be required to complete pre-employment screening which includes reference checking and health screening that involves drug and alcohol testing. Proof of Your Right to Live and Work in Australia must be presented at interview stage.

Alsco Uniforms is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, national origin, disability, and other legally protected characteristics.

Agencies please note: Alsco Uniforms is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Alsco Uniforms via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Alsco Uniforms. No fee will be paid in the event the candidate is hired by Alsco as a result of the referral or through other means.