Loss Prevention Associate - Logan

At TJX Australia, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our Processing Centers, Corporate Offices, or our TK Maxx Retail Stores, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Responsibilities
Keeping People Safe:
Consistently wears the designated Loss Prevention Associate uniform
Providing proactive on-floor presence for the purpose of deterring potential theft and fraud
Supports in the de-escalation of customer and/or person of interest matters
Utilises equipment, systems, and information to maintain company standards
Keeping all Associates Safe policy and escalates concerns promptly to the line manager
Submits incident reports promptly to the designated system with accompanying evidence requirements
Conducts and maintains equipment/system checks in line with company policy and routines or as directed

Protection of Assets:
Uses company tools and resources to deter or detect potential theft, fraud and inventory shrink and escalates to line manager on any identified risks
Detects and deters persons of interest in a professional manner through the offering of active service in line with TJX Australia policy
Collates and inputs data as required into the designated incident reporting system
Can effectively identify and deescalate risk and report issues back to their line manager
Engages with local operatives to share common problems and solutions
Supports with investigations as required
Ability to de-escalate aggressive behaviour in line with TJX policies

Operational Shrink and Loss Reduction:
Checks relevant information and processes, shares information and advises line manager on any risk identified
Checks key compliance areas and documents findings on any areas of concern
Raises issues with line manager and team, uses agreed escalation procedures appropriately
Uses equipment, systems, information, and functional processes to support the shrink agenda and communicate concerns
Attends training programmes and can apply and demonstrate learnings
Raises awareness and advises on best practice basics
Advises associates about the education and awareness initiatives
Key Skills, knowledge & experience
Understanding of Security and/or Loss Prevention role within a customer focussed environment
Ability to communicate effectively at all levels both internally and externally
Ability to identify and de-escalate risk
Ability to de-escalate challenging situations with Associates and Customers
Deep understanding of TJX operational policies and routines and willingness to expand knowledge continuously
Proficiency with Microsoft Suite and ability to learn and adopt new systems
Calm and professional under pressure
High level of integrity and self-awareness
Ability to work unsupervised
Role Models TJX Leadership Competencies & Cultural Factors (LCCF's)
Demonstrates humility and respect
A good standard of written and oral communication
Security Licence and/ or ability to obtain one (Depending on state)

As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

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