Customer Success Representative
Are you already thriving in customer retention, or looking to take your call centre career into a role where your results are recognised and rewarded? If you love influencing customer decisions, overcoming objections, saving customers, and working towards targets in a fast-paced phone-based environment, this is your chance to accelerate your career.
Join hipages as a Customer Success Representative and work with tradies who have just joined Australia's #1 digital platform, connecting homeowners with trusted tradies. You'll drive high-value conversations, build strong customer relationships, uncover needs, overcome objections, and help tradies maximise the value of their membership-all while using the retention and customer engagement skills you've developed in a contact centre environment.
What you'll be doing:
Onboarding new tradies and guiding them through their first experience on the platform
Conducting outbound engagement and nurture calls to support customer success
Re-engaging tradies who have become inactive and helping them maximise their return on investment
Having meaningful conversations to overcome objections and encourage ongoing platform engagement
Educating tradies on best practices and providing tailored recommendations
Managing and tracking customer performance and campaign activity
Assisting with service-related enquiries and account management activities
Supporting the wider sales team where required
Meeting and exceeding daily, weekly and monthly KPI targets
What's in it for you:
$65,000 + Uncapped Commission (OTE $93,000)
Monthly commission payments and daily incentive opportunities
Sydney CBD location with hybrid flexibility available after training
Free breakfast and snacks provided in the office
High Achievers Club and regular team rewards
Supportive and friendly office environment-a team that wants to see each other succeed
Join an award-winning employer with a strong team culture
Clear career progression pathways into Account Management, Customer Success Management, Team Leadership and Sales roles
Ongoing training and development to help you build a long-term career
What we're looking for:
Ideally you have previous experience in a high-volume call centre, particularly within customer retention, loyalty, save teams, renewals or outbound customer engagement
Confident handling objections and influencing customer decisions over the phone
Strong communication and relationship-building skills
You thrive in a target-driven environment and enjoy achieving and exceeding KPIs
A resilient, positive and customer-focused mindset
Strong organisational skills and attention to detail
A genuine desire to help customers succeed and deliver positive outcomes
