Delivery Specialist APAC

Delivery Specialist APAC UKG PRO WFM

The Specialist takes a lead role on projects and uses their Workforce Management (WFM) experience to lead clients and internal resources at every stage of the project.

This is a remote position and is based in Australia.

DUTIES AND RESPONSIBILITIES

Project delivery

Lead WFM and/or labor productivity projects for clients with the following project deliverables:

Lead specific tasks within the project plan and provide domain expertise to assist other consultants with their respective tasks
Lead requirement gathering sessions, develop functional or technical design, configure complex requirements in WFM vendor product, implement complex integration components, lead testing effort, provide production support
Provide direction related to observation activities in a labor productivity engagement
Lead analysis and development of labor studies
Select appropriate methodology tools for internal and/or external use on projects
Create and deliver client facing presentations with assistance from others on complex topics
Ensure timely delivery of consultant’s assigned tasks and quality of their deliverables while working on Specialist's domain expertise
Support Project Manager by highlighting potential project risks in a timely manner
Demonstrate good understanding of Axsium products (e.g., Opus, Change Management); and be able to identify associated client opportunities
Client Interaction

Represent Axsium to our clients in the following ways, leading the Axsium team as needed:

Present and always conduct yourself in a professional manner, whether onsite with client or interacting remotely through phone, email, and other online platforms
Demonstrate the ability to navigate difficult situations in a calm and structured way and seek help if required
Understand, adapt, and act respectfully within the client’s organization and culture
Actively guide clients to achieve desired outcomes
Develop and maintain positive relationships with clients on projects and beyond
Gain expertise with Axsium service offerings and WFM vendor landscape, and find opportunities for additional work to share with a client
Provide insight to client on WFM operations or labor productivity and best practices
Administration
Timely and accurate submission of timecards and expense reports
Proactively provide notification of availability and adhere to project assignment hours
Comply with Axsium data security policies and HR (Human Resources) policies
Communicate clearly, effectively, and in a timely manner with peers, leadership, and all others at Axsium
Effectively use bench time for Axsium’s improvement and for personal development
Culture
Act as an ambassador for Axsium culture in personal presentation, commitment, and integrity
Take personal ownership and accountability for individual ability to positively impact Axsium’s company success
Obtain and measurably demonstrate increasing knowledge in WFM processes and systems and labor productivity best practices, through training and experience
Collaborate within Axsium with peers through ASK and other knowledge sharing forums

REQUIREMENTS

Good analytical and problem-solving skills with ability to identify gaps, evaluate, and recommend alternative solutions
Excellent communication skills with attention to detail, comfortable leading requirement gathering and design workshops, meetings to present findings and make recommendations to client’s project team, senior management and C-level executives through discussion and presentation
5+ years of workforce management consulting experience developing and executing workforce management implementations strategies
5+ years of experience working with UKG PRO WFM (Timekeeping and Advanced Scheduling) and vendors including but not limited to labor forecasting, schedule optimization, time keeping, budgeting and task management, vendor certifications
Deadline driven, confident, open to taking initiative, ability to multi-task
Excellent organizational and leadership skills
Ability to guide clients using best practices
Experience working with remote teams
University or college degree ideally in business, computer science, information systems, or industrial engineering
Maybe required to travel domestically and internationally