Collections Officer

Apply Job no: RAY6F Looking for your next move in finance, with a growing financial services business? Make Work Mean More At SELFCO, we're building something special. As a growing vehicle and equipment finance specialist supporting SMEs across Australia, we combine the strength of the MyState Limited Group with the pace and energy of a specialist lender. With significant growth and transformation ahead, there's genuine opportunity to learn, contribute and build your career in a team that values capability, accountability and development. This opportunity is initially 5 days in the office. The Opportunity We're looking for a Collections Officer to join our Norwest team. This is a deliberately team-based environment, designed to support hands-on learning, real-time coaching, and strong collaboration. You'll be managing early-stage arrears (1-60 days) across a specialist asset finance portfolio, working closely with brokers and SME customers to achieve practical, sustainable outcomes. You'll be surrounded by experienced colleagues, with the opportunity to build your capability quickly through exposure and support. Your day-to-day will include: Proactively managing arrears through outbound customer conversations Reviewing contracts, payouts and statements to understand account positions Handling customer concerns with empathy and professionalism Supporting SME customers navigating real-world cost pressures Working across broker-introduced asset finance structures Learning directly from a Senior Collections Officer, with clear development pathways Being in the office together matters for this role-it enables faster learning, stronger relationships, and immediate support when navigating complex situations. What Success Looks Like You're confident on the phone, commercially aware, and comfortable having constructive conversations with customers in a respectful and solutions-focused way. You'll likely bring: 1-3 years' experience in collections, credit or financial services Exposure to commercial or asset finance (broker experience highly regarded) Strong problem-solving, negotiation and complaint-handling skills A willingness to learn, ask questions and continuously improve Why SELFCO? You'll be part of a close-knit, high-performing team where support and development are part of the everyday experience, not an afterthought. Backed by MyState Limited Group, we offer the stability of a trusted financial services organisation alongside the opportunity to gain hands-on experience in a complex and growing portfolio. As the business expands, so too do your career pathways. Ready to Apply? If you're looking for a role where you can build real capability, be part of a supportive team, and make a meaningful impact, please apply by Monday 6th July 2026. Employment with MyState is subject to background checks including Bankruptcy, Police, and Credit checks to verify your suitability to work in the finance sector. We are an equal opportunity employer, committed to creating an inclusive work environment where everyone is valued. Related documents SELFCO - COLLECTIONS OFFICER Published on 23 Jun 2026, 6:45 AM