Platinum Customer Service Officer

• Permanent Part-Time role
• Supportive and inclusive team environment
• Be part of building a sustainable future

About Us

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.

As a high-growth, ASX-listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry-leading HSE performance. We are Australia's largest company in this sector, providing essential services to millions of customers and communities nationally.

Love helping people and thrive on getting things done? This could be the role you've been waiting for!

The Opportunity

We're on the hunt for a motivated, people-first Customer Service Officer to join our team in Northgate, QLD. This is your chance to be the friendly, problem-solving voice our customers rely on building relationships, resolving issues and making a real difference every single day.

If you're someone who loves a fast-paced environment, takes pride in great service and wants to grow your career, we want to hear from you!

What You'll Be Doing

• Managing and growing customer relationships through proven strategies that drive retention, satisfaction and sales growth
• Handling customer service requests through Salesforce CRM
• Achieving first-call resolution to maximise efficiency and keep customers smiling
• Processing pricing queries and escalating for compliance and approval
• Investigating, logging and resolving customer complaints to ensure positive outcomes
• Monitoring and recording inbound and outbound call and email activity

About You

• Previous experience in a customer service or sales role
• Proven ability to manage complaints and resolve customer issues effectively
• Strong communication and negotiation skills
• Calm under pressure and able to thrive in a fast-paced environment
• Salesforce CRM experience is a bonus - not essential
• Intermediate Excel skills

Why join Cleanaway?

• Attractive salary package
• Career development opportunities
• Great company benefits: Annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more!

Our Process

Our recruitment process involves a number of checks, including, but not limited to, reference checks, verification of qualifications, licences and right-to-work status.

All internal applicants will receive a notification within 2 weeks of the closing date of this advertisement.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing [email protected].

Join us on our exciting journey towards a sustainable future.

Simply click the Apply button or visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together.