Customer Care Consultant - Kalgoorlie

Apply Job no: 4957 Category: Warehousing/Distribution Full Time position available Enjoy job security and work/life balance Ideal for someone furthering their career in Retail! The Role We're looking for a proactive and friendly Customer Care Consultant to join our Kalgoorlie Trade Store! This is a front-of-house, customer-facing role where you'll be the first point of contact in-store. We're seeking someone with solid retail/customer service experience who is comfortable engaging with customers face-to-face and working closely within a team to keep the store running efficiently. If you enjoy building relationships, working in a fast-paced retail environment, and delivering practical solutions to customers; apply with us today! What You'll Be Doing Provide face-to-face customer service as the primary focus of the role Assist customers with product selection and provide practical advice on industrial products Maintain a clean, well-stocked, and organised shopfloor Support stock replenishment, stocktakes, and merchandising activities Safely handle and move stock (including items up to required weight limits) Identify and escalate customer or operational issues when needed Work collaboratively to maintain a safe, efficient, and supportive team environment What We're Looking For Previous experience in retail, trade, or customer-facing roles (ideally with exposure to merchandising and/or replenishment) Strong face-to-face communication skills and customer service manner Proactive and reliable personality traits with an emphasis on wanting to make your workplace better Physically capable of handling stock safely (according to WA workplace guidelines) What's In It For You Permanent role with competitive salary, incentives & Wesfarmers share plans Exclusive discounts across Kmart, Bunnings, Target, Officeworks + 400+ partners Free OnePass subscription Ongoing training and career development opportunities Guaranteed hours, annual leave and sick leave Team events, recognition programs, and rewards Employee Assistance Program (wellbeing, financial, legal and more) Refer-a-Friend bonus (up to $2,000) Option to purchase additional annual leave Generous paid parental leave Next Steps If you have the experience and confidence to thrive in a customer-facing retail environment, we'd love to hear from you. Apply now - we're reviewing applications as they come in. As part of our recruitment process, you may be required to complete background checks, including a police check, medical assessment, and/or drug & alcohol testing. Blackwoods is proud to be an inclusive employer and encourages applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, the LGBTI+ community, and people with disabilities. Published on 24 Jun 2026, 1:59 AM