Senior Distribution Platform Lead

Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands - Qantas and Jetstar - operating regional, domestic, and international services.

• Perform a critical function of maintaining the integrity of distribution platform operations and capability across the Qantas Group
• Leverage platform performance data, booking analytics and industry knowledge to identify improvement opportunities and contribute to the ongoing evolution of Qantas's distribution technology capability
• Permanent role based at our Mascot Campus

We've always been pioneers, and we're proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.

The Senior Distribution Platform Lead ultimately ensures that Qantas Distribution platforms support customers and third-party resellers to book and manage Qantas flights seamlessly. Through strong stakeholder engagement and commercial acumen, the Lead will contribute to platform investment decisions and support the evolution of Qantas's distribution platform capability across direct and indirect channels. The role acts as the primary point of operational contact for distribution platform matters across internal teams, coordinating with the Senior Partner Onboarding Lead for all external partner and vendor communications, and escalating issues and risks to the Manager, Distribution Platform Enablement as required.

The role requires strong analytical capability, a solid understanding of airline distribution technology, eCommerce and merchandising best practices, and IATA NDC standards, with the ability to work collaboratively across technology, commercial, and partner teams. The Senior Distribution Platform Lead will leverage platform performance data, booking analytics, and industry knowledge to identify improvement opportunities and contribute to the ongoing evolution of Qantas's distribution technology capability.

You'll have -

• 5+ years' experience in airline distribution, travel technology, digital platform operations, or a related analytical or technology delivery role; with demonstrated experience in a platform operations or product support capacity
• Degree qualified, or equivalent industry / technical experience and qualifications.
• Solid understanding of airline distribution technology including IATA NDC standards, GDS integration, and API-based distribution platforms
• Strong analytical capability with demonstrated ability to interpret platform performance data, identify root causes, and translate findings into clear and actionable recommendations
• Demonstrated experience in platform operations or IT Service Management systems, including incident response, partner coordination, and release management
• Experience supporting product development activities including requirements gathering, backlog management, user acceptance testing, or business analysis in a technology delivery context
• Strong stakeholder coordination and communication skills, with the ability to manage multiple concurrent workstreams and maintain effective working relationships across internal and external teams
• Excellent written and verbal communication skills, with the ability to present complex operational and technical information clearly to non-technical audiences
• Strong organisational and prioritisation skills, with the ability to manage competing demands across operations, reporting, and product development in a fast-paced environment
• Experience with platform performance reporting, including development of dashboards, KPI frameworks, and executive-level reporting
• Airline or travel industry experience strongly preferred; familiarity with IATA NDC certification processes and airline retailing concepts highly regarded

Why Qantas?

You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story - get in touch today.

Applications close Sunday 5th July

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.