Client Support Officer

The Opportunity

Join CliniKids as a Client Support Officer, working across ourSubiaco and Edgewater clinics, and be the first point of support for familiesaccessing autism services. In this role, you'll play an important part increating a calm, organised, and compassionate experience - helping familiesfeel supported and confident from their very first interaction with us.

You'll be working in a fast-paced but supportive clinicenvironment, where no two days are the same. From welcoming families andmanaging enquiries to coordinating appointments and supporting clinicians,you'll help ensure each day runs smoothly and that every family feels cared forand informed.
What you'll bedoing:

• Provide a warm, professional front-of-house experience for clients, families, and visitors.
• Manage a high volume of enquiries (phone, email, in-person), including sensitive matters.
• Coordinate client onboarding and support a smooth intake experience.
• Manage clinician diaries, appointments, and waitlists.
• Support families to understand service processes and requirements.
• Process client accounts, payments, and general administration.
• Work closely with clinicians to support daily clinic operations.

Based at both our Subiaco and Edgewater offices, this is afull-time, ongoing opportunity.

About You

You are organised, proactive, andgenuinely care about delivering a great client experience. You enjoy working ina busy environment, can manage competing priorities, and stay calm underpressure.

You will bring:

• 2+ years' experience in a client-facing or administrative role.
• Strong customer service, organisational, and communication skills.
• Experience managing diaries and appointments.
• Confidence using databases and Microsoft Office (including Excel).
• Ability to prioritise tasks and manage a varied workload.
• Ability to work across both clinic locations with your own transport.
• Work in a way that safeguards our clients and protects their rights at all times.

Desirable:

• Experience working with children and/or families.
• Experience in healthcare or allied health settings.

You will also be required toprovide a Working with Children Check and NDIS Worker Screening Clearance priorto commencement.

About Us

AtThe Kids Research Institute Australia, we are committed to building a workplaceculture that reflects the communities we serve. We actively recruitsupport and welcome applications from Aboriginal and Torres Strait Islanderpeople, people with disability, culturally and linguistically diversecommunities, LGBTQIA+ people, people of all ages, and those with diverse livedexperiences. We also provide reasonable adjustments throughout the recruitmentprocess and in the workplace, ensuring everyone has the opportunity tothrive.

If you meet many, but not all, of the rolerequirements, we encourage you to apply. We also welcome you to mention anycareer breaks in your cover letter to help us understand your journey.

Our commitment to diversity and inclusion isreflected in how we:

• Support staff-led inclusion and allyship groups.
• Offer flexible work practices that recognise different needs and life stages.
• Provide training, development and mentoring opportunities to increase inclusive leadership and create an environment where all staff can thrive.
• Partner with communities to strengthen cultural awareness and belonging.
• Ensure adjustments and accessible practices are available for diverse community groups.
• We continually strive to measure our progress and improve where we can.

Alongside our inclusive culture, you'llenjoy:

• Extra annual leave at Christmas and Easter.
• Salary packaging and entertainment benefits.
• Health and wellbeing programs with weekly events.
• Flexible and hybrid working options.
• Recognition and professional development opportunities, including LinkedIn Learning.
• Modern offices with sit-to-stand desks and end-of-trip facilities.
• Staff discounts on travel, IT, stationery, and access to corporate health insurance.

How to apply

If this role feels like the right fit and anexciting new opportunity for you, please click on 'Apply Now' to visit ourCareer Site, view the Job Description, and submit your application.

Please include a cover letter (no more than 2pages) that specifically addresses the skills and experience outlined in the"About You" section.

Applicationswill only be accepted through our career portal. If you are experiencingtechnical difficulties or require reasonable accommodations in completing yourapplication, please contact [email protected].