Service Advisor
Join our Mackay team as a Service Advisor, coordinating and scheduling repairs for our mining, industrial, and automotive customers. We're seeking someone with a mechanical background and heavy vehicle knowledge-perfect for a skilled professional looking to step off the tools while staying in the industry.
In this role, you will make an impact in the following ways:
- Be the first contact for customers, ensuring quality service and business growth within the Mackay Branch
- Deal with technical queries from customers and develop positive relationships
- Schedule jobs, book vehicles for services and check parts, manage invoices and accounts.
- Consistently liaise with the customer to keep them updated with progress
- Coordinate with stakeholders, technicians, and parts teams for a seamless service process
- Follow procedures and document work accurately in the service management system
Additional Information
This role requires significant previous relevant work experience
Prior technical and customer service experience is required
The ideal candidate has a good understanding of both the Quickserve process and experience with Warranty processing
NOTE:
Standard Shift: Mon-Fri 07:30 - 15:36
Call Roster as required
To be successful in this role you will need the following:
- Mechanical trades qualified or automotive technician (Light Vehicle, Heavy Vehicle, Engine Recon, Mobile Plant)
- Demonstrated mechanical technical experience in a similar industry or OEM
- Strong communication skills, both written and verbal, with the ability to thrive in a fast-paced environment. Proficient in IT systems, ensuring effective multitasking and efficiency
- Understanding of accounts payable and receivable, with familiarity in financial processes, accounts management, and purchase orders highly desirable
