Support Analyst (L1)

The Company:

27 branches. 48,000 satisfied clients. Alsco Uniforms has been providing professional, hygienic, Managed Rental Services throughout Australia since 1963.

The Alsco Uniforms group consists of:Alsco Uniforms, a Managed Rental Service provider of Linen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the hospitality sector, accommodation, and healthcare industries; Deane Apparel, the uniform experts; Clean Room Garments (CRG), contamination and infection control solutions; and Fresh & Clean, Managed Washroom services. The passion of our 2,200 employees in Australia is the driving force behind our success.

Why You Should Join Us:

• Permanent full-time position, enjoying the job security working for a market-leading company, internationally recognised. Essential service provider during COVID-19. With an outstanding market reputation, a significant market share, and a comprehensive product portfolio, we stand as a formidable presence in the textile cleaning industry.
• Great start to work in an IT team with excellent career development and progression opportunities. Benefit from on-the-job training and ample opportunities to develop your skills in an organisation filled with success stories.
• Supporting the Asia-Pacific region with a wide range of the latest technology and active participation in IT projects.
• Great work/life balance, with flexible working hours between 6 AM and 5 PM and hybrid working arrangements.
• Inclusive Company Culture: Experience a great company culture with a friendly and supportive environment. We believe in diversity and inclusivity and foster a workplace where everyone feels valued. Be a part of a team that's more than just colleagues!
• High-performing team and very supportive managers.
• Celebrate Success - From "Employee of the Month" to "Annual Awards" and "Years of Service" milestones - we make sure your efforts are seen and celebrated.
• Chatswood, 2067 - Very convenient location with easy access to various public transportation.

About The Role

Reporting to the Support Analyst Lead, the Support Analyst is responsible for troubleshooting user issues with software applications, providing technical support, documenting support processes, training users on application functionalities and collaborating with business analysis, development and quality assurance teams to resolve bugs and implement enhancements.

Key accountabilities for the role are:

• First line of support for the Alsco Uniforms Group businesses with key applications.
• Incident management involving prioritisation, escalation and tracking of support tickets.
• User training and documentation of software applications.
• Building strong business relationships and providing exceptional customer service to all APAC application users.
• Acting as a bridge between users and the technical aspects of applications.

Key Skills and Experience Desired:

• Proven successful experience supporting ERP/CRM Software.
• Ability to create and deliver technical training to non-technical operators.
• Robust oral and written English ability.
• Current or completed relevant undergraduate/postgraduate education.
• Advanced MS Office skills, particularly MS Excel.

If this position sounds like the right opportunity for you, then click the 'Apply for this job' button to submit your application. We look forward to receiving your application.

As part of our recruitment process, you will be required to complete a probity check, pre-employment screening, including reference checking and health screening involving drug and alcohol testing.

Alsco Uniforms is an equal-opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, national origin, disability, and other legally protected characteristics.

Agencies please note: Alsco Uniforms is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Alsco Uniforms via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Alsco Uniforms. No fee will be paid in the event the candidate is hired by Alsco Uniforms as a result of the referral or through other means.