Gift Cards Lead - Marketplace Global Support Centre
Do you speak fashion? We're hiring, let's chat!
ABOUT US
Born in Australia, loved around the world.
At Cotton On, we know good style goes well beyond what's in your wardrobe. We're here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives.
We're playfully rebellious and always optimistic. Join our world and let's do good things together.
ABOUT THE ROLE
Ready to own a high-impact growth channel? As our Gift Card Lead, you'll shape how customers connect with our brand - driving a global gift card program that fuels revenue, expands reach and delivers a seamless experience end-to-end. Sitting within Commercial & Marketplace, this role is all about unlocking revenue and customer acquisition opportunities by creating a seamless, on-brand experience across every touchpoint.
You'll connect product, partnerships and operations, balancing big-picture thinking with hands-on execution to ensure the program is simple, scalable and set up for growth. Working cross-functionally, you'll continuously evolve how we show up for customers and partners, while identifying new opportunities to expand reach and commercial impact.
This is a 12 month maternity leave contract, part time opportunity (3 days per week).
SKILLS & EXPERIENCE
Proven experience in commercial, product or program roles
Strong track record of driving revenue growth and managing performance targets
Experience working with third-party partners, distributors or marketplace channels
Ability to manage end-to-end programs, balancing strategy with operational delivery
Strong stakeholder management skills, with the ability to collaborate across Finance, IT, Legal, Marketing and Retail teams
Experience in retail, eCommerce or financial services environments (preferred)
Exposure to gift card or stored-value platforms (e.g. Blackhawk, InComm, Prezzee) is a bonus
Analytical mindset with a focus on continuous improvement and customer experience
BENEFITS
Competitive salary
Flexible working options&people-first leave initiatives
Access to our world-class Support Centre, with an in-house restaurant& state-of-the-art wellness centre featuring free gym &holistic health services
Subsidised onsite childcare centre
50% off ourBrands | Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo, Factorie &Supre
24/7 Wellness support - mental health, relationships, family + more
Local &Global career growth
Discounts for you &your family - medical, travel, financial + more
Performance & Peak incentives to reward +recognise our team
Returnity -Paidprogram for new parents heading back to work
Bring your dog to work
Recognition, team connection moments& more!
Cotton On's purpose is to make a positive difference in people's lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men's, kids, body, accessories and stationery.
We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.
We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.
If you have any individual needs in order to fully participate in the recruitment process, please contact us at [email protected] we may support you in completing the job application process.
