Manager Front Office, Lizard Island Resort

The opportunity

Delaware North Australia is hiring a Front Office Manager to join our team at Lizard Island Resort. As a Front Office Manager, you will be responsible for management of the front office function, ensuring accurate processing of all guest and external operator accounts, and maintaining a high level of communication with all resort departments.

If you are a natural leader with exceptional organisational skills and a passion for providing world-class hospitality and guest experiences, then this could be the perfect role for you!

What we offer

At Delaware North we like a challenge, and talent and hard work are rewarded. We're looking to create the future of hospitality, and we can't do it without you. So, roll up your sleeves and come see why Delaware North is your best career move yet. As our team member, you'll receive:

• Friends-and-family discounts across our resorts business
• Live and work on the Great Barrier Reef
• Be part of a professional team, delivering a 5-star guest experience at a Relais & Chateaux and 3 Michelin Key property
• Access to our employee assistance program
• Training and development opportunities
• Opportunities to grow your career with a global business

What you will do?

• Oversee the delivery of consistent, high-quality guest service at the front office, including proactive monitoring of guest feedback and implementing improvements
• Interact daily with guests in a guest facing capacity
• Drive and champion customer satisfaction programs, including data analysis
• Create and communicate occupancy forecasts and room revenue projections, supporting operational strategies to enhance efficiency and service speed
• Plan and manage team member rosters, labor cost forecasting, and make daily adjustments to align with business needs and budget
• Ensure cash, stock, and asset security by conducting audits, implementing theft prevention strategies, and maintaining accurate financial records
• Collaborate on special projects, support sales and revenue initiatives, and implement best practices through coaching and mentoring the operational team

More about you

• Relevant tertiary qualifications in business, tourism, hospitality management, or equivalent
• Relevant luxury resort or hotel experience in a similar role
• Financial analysis, event planning, and coordination skills
• Knowledge of Property Management Systems
• Effective coaching, mentoring, and training skills
• Self-driven and confident in guest recovery
• Outgoing and comfortable engaging with high-net-worth guests

The application period will close on 22/07/2026, unless sufficient qualified candidates are identified sooner.

Who we are

Lizard Island Resort is an exclusive retreat set within the pristine waters of the Great Barrier Reef, offering access to one of the world's most spectacular natural wonders. Spread across a 1,013-hectare national park, the resort features just 40 rooms, suites and villas, ensuring privacy and seclusion. Guests enjoy direct access to vibrant coral reefs, 24 private beaches and a range of exceptional experiences - from snorkelling and diving to guided nature walks and luxury spa treatments. With fine dining at Salt Water Restaurant showcasing fresh local produce and personalised service at every touchpoint, Lizard Island delivers an unforgettable escape in a breathtaking paradise.