Director Information and Digital Services

Position Title: Director, Information and Digital Services
Employment Type: Permanent Full-time
Salary Range: $189,878 per annum - $207,381 per annum + Super and Benefits (Health Mgr Lvl 6)
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park
Application Close: Midnight on 5 July 2026

NSW Ambulance is seeking an accomplished and visionary leader to join our agency as Director, Information and Digital Services.

About the opportunity

This is a rare opportunity to lead the strategic direction, delivery and performance of information, communication and digital technology services for one of the largest and most complex emergency service organisations in Australia.
Reporting to the Executive Director, Corporate Services, you will oversee a diverse portfolio spanning enterprise ICT, Triple Zero and Computer-Aided Dispatch (CAD) systems, cyber security, digital services, infrastructure, telecommunications, radio networks, governance, project delivery and vendor management. Your leadership will directly support frontline clinicians, emergency response operations and critical patient care across New South Wales.
As Director, Information and Digital Services, you will shape and deliver NSW Ambulance's digital strategy while ensuring technology services remain secure, reliable, scalable and responsive to operational and clinical needs.
Working closely with executive leaders and key partners including eHealth NSW, HealthShare NSW, NSW Telco Authority, the Ministry of Health and other statewide agencies, you will champion innovative digital solutions that enhance service delivery and support whole-of-health digital transformation objectives.

Please refer to the Role Description for further information.

About you

You are a strategic and influential executive with a proven track record leading large-scale ICT environments in complex service delivery organisations.

You bring:

• Relevant tertiary qualifications in Information Technology, Engineering, Science, Management, Leadership or a related discipline, and/or extensive senior leadership experience.
• Significant experience developing and implementing enterprise ICT strategies and operating models.
• Strong expertise across information technology, telecommunications, digital transformation, infrastructure, cybersecurity and service management.
• Demonstrated success delivering large and complex technology programs and portfolios within budget and governance frameworks.
• Experience managing strategic vendor relationships, procurement processes and commercial arrangements.
• Exceptional stakeholder engagement skills with the ability to influence executive leaders, government agencies and external partners.
• Strong people leadership capability, including building high-performing teams, developing talent and fostering positive workplace cultures.
• Excellent communication, negotiation and strategic advisory skills.
  

How to Apply

Please attached a cover letter, CV and a response to the following two target questions (max 4000 characters including spaces each question)

Question 1: Provide an overview of your success to date in leading and delivering on ICT strategy, systems and infrastructure development in a mission critical or equally complex operating environment.
Question 2: Please discuss your thoughts, highlighting your experience in positions, on how ICT can effectively deliver to a range of complex stakeholder requirements when there is also a range of budgetary and other constraints ever-present. What did you do to achieve the deliverables?

Additional Information

• NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
• Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
• Eligibility lists and talent pools may be created and used to fill ongoing and temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
• Applicants are expected to provide responses that reflect their own knowledge, experience, and understanding of the role.
• Any AI assisted content should still reflect your own capability; candidates may be asked to discuss or demonstrate examples during interview.

Conditions

• There is no entitlement to Transferred Employees Benefit (TEB) or travel allowance associated with this opportunity.
• No NSW Ambulance accommodation is provided.
• Employees currently undertaking an Extended Care Paramedic or Intensive Care Paramedic consolidation periods are eligible to apply however will need to complete all training and return of service obligations before accepting any relief/acting opportunities.
• Employees currently undertaking a Special Operations Team (SOT) consolidation period are not eligible to apply for positions other than SOT positions. This includes positions offered via merit selection, transfer lists or later transfer mechanism, expressions of interest or secondments.
• If you are currently a Paramedic or in a role that is covered by the NSW Ambulance Death and Income Protection Benefits (State) Award 2022, please ensure that you have sought advice prior to accepting this position. For further information please contact Paramedic Insurance [email protected]
  

Contact Information

• NSW Ambulance is committed to achieving a diverse workforce and strongly encourages applications from women, Aboriginal peoples, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality and people with a disability.
• If you are an Aboriginal Person and wish to obtain more information about applying for the role with NSW Ambulance, please contact our Aboriginal Workforce Engagement Coordinator via [email protected] or visit Stepping Up. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health.
  If you wish to discuss any adjustments to the recruitment process to present your best self, please contact [email protected]
  If you have any questions about this role, please contact Peter Elliott, Executive Director, Corporate Services via [email protected]