SERVICE DESK TECHNICIAN II

Founded in 1927, KENT WORLDWIDE is a family-owned US company built around specialty ingredients and consumer brands. Over the years, the business has become known around the world for our strength in manufacturing and marketing.

At Kent Consumer Brands APAC, our ambition is to create joyful memories every day, for everybody, around the world. For nearly a century, our core values of Honesty, Quality, Safety, Timeliness, Win Win Partnerships and Curiosity have shaped our culture and long-term success.

We are a fast growing, values driven organisation with a strong portfolio of trusted brands including Frosty Boy, Sqwincher, Breeder’s Choice and World’s Best Cat Litter. With multiple manufacturing sites across Australia and the UK and products sold in more than 70 countries, we are proud to employ hundreds of people who are passionate about quality, sustainability and innovation.

Joining us means being part of a supportive, growth-oriented business that invests in its people, its brands and its future.

About the Role

We’re looking for a proactive and customer-focused Service Desk Technician II to join our IT team supporting multiple manufacturing and head office sites across Australia.

This is a hands-on, visible role where you’ll be the local face of IT, partnering with site operational leaders, end users, vendors, and global technology teams to ensure technology runs smoothly and effectively.

You’ll provide Level 1 & 2 support across a broad tech landscape including Microsoft 365, endpoints, applications, and infrastructure, while also contributing to projects, system improvements, and technology initiatives.

This role will be based at our Helensvale and Yatala locations, with occasional interstate travel to our manufacturing sites.

What You’ll Do

• Provide professional, friendly and timely Level 1 & 2 IT support across hardware, software, and systems
• Troubleshoot and resolve issues across Microsoft 365, endpoints, applications, and networks
• Log, manage, and resolve incidents within agreed service delivery timeframes
• Install, configure, and maintain desktops, laptops, tablets, and peripherals
• Support onboarding, user setup, and executive-level support
• Maintain accurate IT documentation, asset registers, and inventory tracking
• Deliver end-user training and guidance to improve technology adoption
• Identify and implement process improvements within the service desk
• Support IT projects, system upgrades, and infrastructure initiatives

What You’ll Bring

• Degree in Computer Science or equivalent (preferred)
• 4+ years’ experience in Service Desk / IT Support roles
• 2+ years’ experience supporting ICT environments in complex organisations
• Strong troubleshooting and incident management skills
• Hands-on experience with Microsoft technologies, networking, and infrastructure
• Understanding of ITIL and service delivery frameworks
• Excellent communication and stakeholder engagement skills
• Ability to prioritise, multitask, and work independently
• Ability to travel regularly between our Helensvale and Yatala locations, as well as occasional interstate travel to our manufacturing sites

What’s In It For You

• Exposure to both manufacturing and corporate IT environments
• Opportunity to work with global technology teams
• Involvement in projects, upgrades, and transformation initiatives
• Supportive and collaborative team culture