Technical Team Leader

What is the role

Monday to Friday, 38 hours per week, onsite in our Brisbane office.

Aside from providing leadership to the technical team, the Technical Team Leader ensures that client satisfaction, service levels and performance targets are met, while optimizing resources and maintaining high morale. The role also includes acting as a technical escalation point and delivering hands-on client support

Other key responsibilities include but may not be limited to following:

• Lead and support the team; act as an escalation point
• Manage daily operations, scheduling, and rostering
• Allocate resources based on priorities and capacity
• Coach, mentor, and drive team performance
• Support training, performance management, and hiring processes
• Oversee leave approvals and ensure team coverage
• Maintain service quality, SLAs, and updated procedures
• Communicate with stakeholders and collaborate on solutions
• Ensure accurate tracking in ConnectWise
• Support service delivery, projects, and technical tasks
• Deliver excellent client service and build relationships
• Promote clear team communication
• Ensure compliance with WHS policies
• Perform other related duties as needed

Who we are looking for

Successful candidate must possess:

• 2+ years of experience as a Technical Team Leader
• At least 5 years of experience as a Senior Engineer
• Must have strong experience in Windows Server, AD, DNS, O365, Exchange, virtualization
• Strong leadership, communication, and interpersonal skills
• Strong customer focus and client management skills
• Prior experience in working on performance targets
• Able to multitask, prioritize, and solve problems effectively
• Proactive, self-motivated, and willing to share knowledge
• Committed to quality, innovation, and continuous improvement
• Technical expertise and networking experience (LAN/ SAN/NAS experience is desirable
• Relevant vendor certifications (e.g., Microsoft, Cisco, VMware) is desirable

What we offer

• A friendly team environment with a strong technical support network
• Broad range of options for training and developing your IT skills
• Opportunity to work with the IT industry's latest technologies
• Internal career growth for high performers and IT super-stars
• Cost price on products from our suppliers
• Lunches and snacks provided
• Comprehensive Employer Assistance Program
• Referral bonus