Principal Solutions Consultant

As the Principal Solutions Consultant for APAC, you will be a key strategic leader and the "technical face" of PagerDuty across the APAC region. This is a high-impact role that sits at the intersection of Sales, Product, and Engineering. You won't just be selling a platform; you will be partnering with CTOs, CIOs, and VPs of Engineering at APAC's most influential enterprises to redefine how they manage digital operations, resilience, and automation.

You will act as a bridge between our customers' long-term strategic needs and PagerDuty's product roadmap. You will spend your time evangelizing the PagerDuty Operations Cloud, mentoring our high-performing technical sales teams, and acting as a trusted advisor to the C-suite on topics ranging from AIOps and SRE maturity to digital transformation and cloud migration.

Key Responsibilities

• Act as a peer and advisor to customer CTOs and CIOs, helping them navigate complex digital transformations and operationalizing the PagerDuty Operations Cloud within their organizations.
• Represent PagerDuty as a thought leader at major industry events (e.g., AWS Summit Sydney, Gartner IO) and through digital content, white-papers, and local media.
• Partner closely with our Global Product and Engineering leadership in San Francisco to ensure the unique requirements of the APAC markets are represented in our long-term roadmap.
• Provide architectural oversight and executive presence for our most complex, high-stakes enterprise opportunities in the ANZ region.
• Foster a local community of DevOps and SRE leaders, sharing best practices on operational excellence, incident response, and the ethical application of AI in operations.
• Stay ahead of the curve on the APAC competitive landscape, identifying market shifts and technical trends that PagerDuty can capitalize on.

Who You Are

• You have a deep-seated passion for the future of digital operations. You can articulate not just where the industry is today, but where it will be in 3-5 years.
• You are equally comfortable white-boarding a complex micro services architecture with a Lead Architect as you are presenting a business value case to a Board of Directors.
• You have a strong technical foundation. You understand the "pains" of the modern developer because you've lived them.
• You don't just want to close deals; you want to ensure customers achieve their desired outcomes and see PagerDuty as a mission-critical partner.

Minimum Qualifications

• 15+ years of experience in technical leadership, solutions architecture, or product management within the SaaS, DevOps, or Cloud infrastructure space.
• Proven track record of engaging with and influencing C-level executives at ASX 100 or equivalent global enterprises, navigating complex organizations
• Proven ability to support and influence sales cycles with solid grasp of sales processes and customer buying journeys
• Deep domain expertise in at least three of the following: Incident Management, SRE (Site Reliability Engineering), AIOps, Cloud Native Architectures, ITSM/ITIL, or Cybersecurity Incident Response.
• Exceptional public speaking and written communication skills.
• Ability to travel across APAC and occasionally overseas.

Preferred Qualifications

• Active involvement in the Australian tech community (mentorship, open-source contribution, or local board positions).
• Experience navigating the regulatory landscape for Australian financial services (APRA) or government sectors as it relates to cloud resiliency.