Manager, Centre Operations
Role Title: Manager, Centre Operations- Policy, Intelligence and Programs
Employment Type:TemporaryFull Time (up to 30 June 2027)
Position Classification:Crown Clerk Grade 11/12
Remuneration:$149,739 - $173,174 plus Superannuation
Location: 1 Reserve Road, St Leonards NSW
Hours Per Week:35 hours
Requisition ID:REQ661988
Closing Date: Sunday 05 July at 11:59pm
Join the Centre for Regulation and Enforcement at the Ministry of Health for an exciting opportunity to lead key centre-wide functions that support high-impact public health regulation across NSW.
The Centre is responsible for delivering priority tobacco and vaping reforms, including licensing, compliance, enforcement and regulatory intervention work. This role lead the enabling functions that allow the Centre to operate effectively, including operational policy, intelligence, reporting, strategic programs and IT program coordination.
This is a unique opportunity to shape the systems, governance and operating model of a growing regulatory centre while supporting work that protects communities and reduces harm from illicit tobacco and vaping products.
About us
Explore boundless potential in a dynamic environment.
Work on a Ministerial priority program with real statewide impact.
While regular office presence is essential, we offer flexible work arrangements to support your needs.
Committed to fostering diverse and inclusive workplace for all.
To learn more about the Ministry and what benefits we offer, access our Employee Benefits Handbook.
About the role
The Manager, Centre Operations role leads a multidisciplinary team responsible for the Centre's core enabling functions. These roles support effective business operations, governance, planning, reporting, policy coordination, data and intelligence capability, program delivery and continuous improvement.
You will work across the Centre to ensure teams have the systems, advice, reporting and operational support required to deliver regulatory outcomes. The role requires strong leadership, excellent organisational skills, sound judgement and the ability to manage complex work programs across corporate, policy, data and project functions.
The role also provides high-level advice to the Executive Director and senior leadership team on performance, governance, risk, reporting and operational improvement.
What you will be doing
This role leads the Centre's operational policy, intelligence, data reporting, strategic programs and IT program coordination functions.
You will be responsible for supporting the Centre's regulatory priorities through policy coordination, performance reporting, intelligence capability, program governance, systems improvement and strategic project delivery. The role will work closely with compliance, licensing and intervention teams to translate operational needs into policy, reporting, intelligence and systems solutions.
This role will also support the Centre's IT and business systems program work, including business requirements, implementation support, issue resolution, reporting improvements and continuous improvement of operational systems.
Key responsibilities
You will be responsible for:
Leading operational policy, intelligence, data reporting and strategic program functions across the Centre.
Coordinating strategic programs and projects that support the Centre's regulatory priorities.
Overseeing the development of operational policy, guidance, templates, processes and reporting products.
Leading intelligence and data reporting functions to support risk-based planning, compliance targeting and executive decision-making.
Coordinating IT and systems program work, including business requirements, implementation support, issue resolution and continuous improvement.
Supporting program governance, milestone reporting, performance monitoring and evaluation.
Preparing high-quality briefs, reports, dashboards, business cases, correspondence and advice for senior executives and government.
Working collaboratively with compliance, licensing, interventions, legal, data, IT and external stakeholders to deliver practical solutions. Managing team performance, workload and capability to support timely and effective delivery.
Driving continuous improvement in operational policy, intelligence, reporting, systems and program delivery.
For more information, please read the full Role Description
About you
We are looking for experienced and adaptable leaders who can bring structure, coordination and momentum to a complex and growing regulatory environment.
You will bring
Demonstrated experience leading policy, program, project, regulatory support, intelligence, reporting or systems functions.
Strong leadership skills, including the ability to manage staff, allocate work, build capability and support a positive team culture.
Strong written communication skills, including the ability to prepare clear briefs, reports, business cases and executive advice.
Strong analytical and problem-solving skills, with the ability to use data, evidence and sound judgement to inform planning and decision-making.
Experience managing complex work programs with multiple stakeholders and competing priorities.
Strong stakeholder engagement skills and the ability to influence outcomes across operational and executive settings.
A practical, improvement-focused approach to systems, processes, governance and service delivery.
The ability to work flexibly and collaboratively in a fast-paced regulatory environment.
Experience in operational policy, intelligence, data reporting, strategic programs, regulatory projects, IT systems or business improvement will be highly regarded.
Essential Requirements
Relevant tertiary qualifications in business, public administration, health, policy, project management, data, information systems or another relevant discipline, or demonstrated equivalent professional experience.
Demonstrated experience in operational policy, intelligence, data reporting, strategic programs, regulatory projects, IT systems or business improvement.
Demonstrated experience managing staff, stakeholders and competing priorities.
Additional Information
This role may involve supporting time-sensitive regulatory action and working closely with field-based compliance teams. The role operates in a complex and sometimes high-pressure regulatory environment.
A talent pool may be created for future ongoing or temporary opportunities.
How to apply
At The Ministry of Health, we want you to make the most of the opportunities you'll get to grow your skills and your career, surrounded by authentic, smart people and leaders.
Please submit:
1. An up-to-date resume (maximum 4 pages)
2. A cover letter addressing:
Your interest in the role
Your relevant experience and capabilities
3. A response to the two targeted questions listed below
Please also indicate any relevant experience you have in policy, intelligence, reporting, strategic programs, IT systems or regulatory operations.
You may also use the NSW Public Service Commission Capability Application Tool to help structure your responses.
Use the link below to access our Capability Application tool, designed to help you excel in the recruitment process.
Practice your responses with the example questions provided to effectively highlight your achievements and the strategies you used to accomplish them.
Targeted questions
1. Provide an example of a time you led a complex business, policy, project or operational support function in a fast-paced environment. How did you organise the work, manage competing priorities and deliver outcomes?
2. Describe your experience leading policy, reporting, intelligence, data, systems or strategic program work. How did you use information, stakeholder input or operational needs to improve decision-making or delivery?
Closing Date: Sunday 05 July at 11:59pm
Our commitment to diversity and inclusion
At the Ministry of Health, we are committed to creating a diverse, inclusive, and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.
If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply, please visit The Stepping Up Initiative.
To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident, or a New Zealand citizen, or hold a valid visa with permission to work in Australia.
Additional information
This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
This is a temporary role and there may be opportunities for ongoing employment at grade.
For more information on applying visit the Ministry of Health Career portal
Please note the selection process will include a range of comparative assessment techniques to assist in determining your suitability for the role.
Closing Date: Sunday 05 July at 11:59pm
