Customer Service Representative

• Clerk Grade 1/2
• Temporary Full-time and Part-Time
• Lithgow

About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

Would you like a job where you help your community on a daily basis? Apply to be a Customer Service Representative at PoliceLink.

We have an opportunity for a Customer Service Representative to be part of our PoliceLink Command. The Customer Service Representative supports customer service delivery for NSW Police Force by responding to and processing enquiries and reports from customers, providing information and advice, and escalating issues as applicable.

* Please note This role does not undertake emergency call taking (Triple Zero) as other PoliceLink roles do.

* This role has potential to be part-time, working 35 hours - 7x 5 hour shifts per fortnight. Salary will be paid at the pro-rata rate. Full time employees work 9 x shifts per fortnight for a total of 70hrs.

* Hours of work are primarily - Monday - Friday during standard business hours and rostered according to business requirements.

Successful candidates must:

• be prepared to undertake and successfully complete training in required PoliceLink business streams as required; and
• provide a FULL Birth Certificate.

View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role)

What we can offer you

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include: competitive salary;

• flexible work options;
• opportunity to purchase leave;
• annual leave loading;
• corporate wellbeing programs including seminars and the Fitness Passport;
• free annual influenza vaccination; and
• salary packaging options via superannuation contributions or a novated vehicle lease.

How to Apply

If you have any further enquiries after reading the information package, please contact the Enquiries Officer, Lisa Moulds on (02) 4352 0013 or via email: [email protected].

Candidates may have to complete online assessments as part of the recruitment process

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process.

To be eligible to apply for this role, you must meet one of the following statuses:

• an Australian Citizen;
• a permanent resident of Australia; or
• a New Zealand citizen.

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Our commitment to Diversity

At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.

We understand that the recruitment journey may present unique challenges. If you:

• Identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at [email protected]
• Identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at [email protected]

• Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at [email protected]

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

For more information on applying for roles with the NSW Police Force Click here

Thank you for your interest in this role. We look forward to receiving your application.