Client Service Coordinator
Ready to Build a Career With Purpose?
If you're energised by helping people during difficult life moments and want to grow your career in a supportive, highperformance environment, we'd love to hear from you.
Sydney CBD | $80k + Super + ESOP | 5 Days in Office | HighGrowth Social Impact Fintech
We're partnering with a rapidly scaling, purposedriven fintech company. They're growing fast, backed by strong demand, and building a team that will shape the future of their client experience function. This is more than a job, it's a career opportunity for someone who wants to grow, be developed, and play a meaningful role in a highperforming, valuesled environment.
Your new company
Join a fastgrowing fintech where client experience is a core pillar of the business
Build capability across complex client support, risk awareness, and highstakes communication
Work closely with legal, credit, operations, and product teams
Be part of a company that invests heavily in training, coaching, and internal progression
Step into a role with clear pathways into specialist, senior, or leadership positions as the team scales
If you're early in your career or looking to pivot into meaningful, peoplefocused work with longterm growth, this is a standout opportunity.
About the Role
As a Client Service Coordinator, you'll be the trusted voice guiding clients and partner organisations through important, often emotional moments. You'll provide clarity, reassurance, and practical support, ensuring clients feel informed and confident at every step.
This is a highengagement, phonebased role (around 80%) where you'll build strong communication skills, resilience, and professional maturity.
Supporting clients and partners via phone and email
Handling inbound & outbound calls with warmth and professionalism
Guiding clients through documentation, next steps, and key milestones
Following up proactively to keep matters moving
Working closely with internal legal, credit, and operations teams
Managing competing priorities in a fastpaced environment
Supporting vulnerable or distressed clients with empathy and care
Who You Are
Genuinely cares about people
Communicates clearly and confidently
Stays calm under pressure
Is emotionally resilient and mature
Thrives in a fastpaced, structured start up environment
Is organised, detailfocused, and proactive
Loves learning and is open to coaching
Builds trust quickly with clients and colleagues
Enjoys being part of a closeknit, supportive team
Experience is flexible - what matters most is your attitude, communication, and care.
What's On Offer
$80k base salary + Super
Employee Share Options (ESOP)
5 weeks annual leave
Modern Sydney CBD office close to major transport
5 days in office (culturefirst environment)
Structured onboarding + ongoing coaching
Supportive, valuesdriven team culture
Highgrowth environment with opportunities to step into specialist or senior roles
Purposedriven work where every conversation genuinely matters
