Product Specialist

About the Role

RPMGlobal (RPM) is seeking a Product Specialist to join our Mine Planning software development team. The Product Specialist supports the development and improvement of our software by helpingexecuteproduct strategy, improving usability, and assisting with successful product delivery.

This is a full-time role based in our head office in Brisbane CBD. The position is in-office; however, it allows for ad hoc work from home.

RPM is the market leader in enterprise solutionsfor mine planning, operational execution,simulation,finance,and asset management. This role will primarily work on RPM's advanced mine planning software(MinePlanner and XECUTE), which is used by mining professionals worldwide to design,reserve, schedule,evaluate, and optimise mining strategies. These products combine geological data, engineering logic, and powerful algorithms to help clients make informed decisions across diverse mining environments.RPM is actively looking at opportunities toleverage Cloud and Artificial Intelligence technologiesacross its mine planning platformas a way to deliver innovative step changesfor theminingindustry.

Familiarity with contemporarymine planningprocesses andsoftware,software development practices,and the endtoend product lifecycleis highly regarded.

Key Responsibilities

• Support the development and improvement of our software by assisting with feature evaluation, requirements gathering, and product specifications.

• Work closely withDevelopmentand Product Managementteamsto clarify requirements, support testing, and contribute to successful feature releases.

• Gather customer, stakeholder, and market insights through meetings, workshops, and industry engagement to support roadmap planning and continuous improvement.

• Test software releases, provide feedback on usability and quality, and assist with issue investigation and resolution.

• Prepare product documentation, technical summaries, and internal resources to support cross-functional teams.

• Prepare and maintaindemonstration environments and modelsto support the Product Management, Presales, and Content teams.

• Provideassistanceto the TechnicalAnalystsand Development teams for the resolution of Level 3 support issues.

• Collaborate across ProductStrategy, Development, Sales, Delivery, and Customer Success teams to support successful product delivery and customer outcomes.

About You

• Tertiary qualification inEngineering, IT, mathematics, or a related technical field.

• 5+ yearsofexperienceworking withmine planning or geological modelling software such asMinePlanner, XECUTE,Maptek Vulcan, Deswik, Datamine, or similar mining packages.

• Strong technicalaptitude with the ability and curiosity to understand complex software behaviour.

• Analytical and problem-solving skills with a keen eye for detail.

• Ability to gather, interpret, and clearly communicate customer and business requirements.

• Collaborative approach with the ability to build effective relationships across technical and non-technical teams.

• Strong command of the English language, both written and verbal.

• Legally entitled to work in Australia.

About RPM

RPMGlobal is the mining industry's leading enterprise technology and training provider and has been at the forefront of change and innovation in the mining industry for over 50 years.

We advance the mining industry towards a safer, more efficient, and more sustainable future through the delivery of innovative software solutions and deep domain mining expertise. Guided by our underlying principles of mining expertise, innovation, and sustainability, we strive to create safer and more efficient operations for our mining customers.

Our focus on providing advanced mining enterprise technology and training across the mining lifecycle enables us to guide customers through the industry's current and emerging challenges worldwide. This includes helping them meet the shift in social norms and consumer and investor ESG-related expectations.

Please, no agencies or recruiters.