Activities Manager - qualia

ACTIVITIES MANAGER - qualia / Hamilton Island

qualia is seeking an experienced and passionate Activities Manager to lead the delivery of luxury land and water-based experiences for our guests. From private vessel charters and guided activities to bespoke guest experiences, you'll oversee a diverse activities program while leading a team of Activities Attendants and Coxswains to deliver exceptional service standards synonymous with the qualia brand.

Why you'll love working with us

• Lead exclusive guest experiences at Hamilton Island's luxury resort
• Live island-side with no commute and world-class reef access
• Enjoy staff perks including gym access and dining discounts

Your Role

As Activities Manager, you'll be responsible for planning, managing, and delivering qualia's activities program while overseeing daily operations, team performance, vessel scheduling, safety compliance, and guest engagement. You will ensure every activity reflects the luxury standards of qualia while maintaining operational efficiency and guest safety.

Where you'll make an impact

• Lead and manage all qualia land and water-based guest activities
• Coordinate vessel charters, tours, and guest experiences
• Manage Activities Attendants and Coxswains, including rostering and training
• Schedule activities and charters through electronic booking systems
• Coordinate vessel maintenance and operational readiness
• Ensure all guest waivers and risk notifications are completed correctly
• Develop and maintain activity programs, including wet weather alternatives
• Monitor budgets, operational costs, and business performance
• Conduct staff training, performance reviews, and compliance monitoring
• Maintain high presentation standards across equipment, vessels, and facilities
• Liaise with Marine Operations, Front Office, Tour Desk, and other departments
• Respond to guest enquiries and resolve concerns professionally
• Manage inventory, stocktakes, and equipment replacement requirements
• Ensure compliance with WH&S, marine legislation, and Australian Standards
• Support emergency response and island volunteer initiatives as required

What we're looking for

You are an energetic and inspiring leader with a passion for luxury guest experiences, marine operations, and outdoor activities. You thrive in a dynamic environment, enjoy developing teams, and are committed to delivering exceptional service while maintaining the highest safety standards.

To be successful, you will need:

• Current Coxswain Grade 1 Certificate (Essential)
• Current unrestricted Driver Licence (Essential)
• Current First Aid, CPR, and Advanced Resuscitation qualifications (Essential)
• Previous management experience in a similar role (Essential)
• Strong leadership and team development skills
• Excellent communication and interpersonal abilities
• Strong planning, organisational, and problem-solving skills
• Customer service focus with a commitment to guest safety
• High level of personal fitness
• Professional presentation and grooming standards
• Ability to manage multiple priorities in a fast-paced environment

About Hamilton Island

Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.

Every team member plays a role in shaping those experiences - making Hamilton Island not just a great place to visit, but a great place to work.

A little island can do wonders - make your next career move one to remember!