Lead - Case Work
- Maximum term until 12th March 2027
- Full time hours, hybrid working arrangements
- Sydney, NSW location
- Work for the world’s largest humanitarian organisation
About us
Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.
The Migration Support Program provides help and support to refugees, people seeking asylum, people in immigration detention and other people who are vulnerable as a result of migration.
About the role
The Lead is responsible for managing case workers to ensure effective and consistent operational delivery of the Support for Trafficked People Program. This role provides operational leadership, supervision and advice to frontline staff and is the escalation point for complex operational issues, client escalations and policy guidance. The Lead plays a critical role in strengthening the quality of practice across the program and is responsible for fostering practice consistency, supporting critical reflection and continuous improvement in casework.
This role supports S/T Operations by strengthening both operational service delivery and practice capability across our nationwide model. Working closely with leadership teams, frontline staff, and volunteers.
What you will bring
- Sound discipline knowledge gained through experience in leading case work teams and providing effective supervision and clinical advice in high pressure environments
- Sound skills in providing time critical, trauma informed services to people from diverse cultural and language identities in support of their identified goal
- Experience supporting critical decision-making in high-risk scenarios
- Confidence in providing constructive, strengths-based feedback and managing performance where concerns arise.
- Sound ability to negotiate and collaborate effectively across government, law enforcement and non-government stakeholders to influence outcomes for clients within complex systems
- Sound knowledge of legislative, policy and practice requirements relevant to people who have experienced exploitation and related harms
- Ability to represent the program with credibility in sensitive and diverse contexts
- Relevant Social Work degree with relevant experience or less formal qualifications with specialised skills in Social Work or Social and Community Services (qualifications obtained outside of Australia accepted if certified copy translated to English provided)
A Working with Children Check is a mandatory requirement of this role.
Benefits that act for you, while you act for humanity
Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.
Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness. And access guided meditation and other wellbeing programs.
Work/Life Flexibility: You can access a paid ‘Me’ day just for you and a wide range of other paid leave options.
Career development: Access to ongoing learning, training, and development courses.
Further information
This role is covered by the Social, Community, Home Care and Disability Services Award - Level 5. Competitive salary + superannuation + access to salary packaging.
For additional enquiries, please contact Lina Garcia Daza on [email protected] for a confidential discussion.
Applications close: Wednesday 24th June 2026.
While we appreciate all interest in our organisation, we won’t engage with or accept candidates from agencies or consulting firms on this occasion.
Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.
Job Ref# 13533
