Help and Advice Consultant

Apply Job no: X6869 Category: Call Centre & Customer Service, Customer Service and Marketing 12 month fixed term contract role based in Padstow (South-West Sydney) Join a high-performing, supportive and collaborative team Be Selleys' trusted voice, turning interactions into positive brand experiences About Us Proudly part of the DuluxGroup, Selleys has been part of Australian homes and worksites for over 80 years. From a small Sydney workshop to a market leader in adhesives, sealants and fillers, our products are household names trusted by trade professionals and DIYers alike. We still proudly research and manufacture in Australia. At Selleys, we think differently, work collaboratively, and get things done. We're a fast-paced, supportive culture where you can grow your career across diverse roles and iconic brands. If you're ready to make an impact with a brand that's respected, innovative and expanding globally, we'd love to have you on our growth journey. We're looking for a Help & Advice Consultant to deliver highquality customer service to both internal and external customers by managing enquiries across multiple channels, including phone, email, live chat, and social media. Reporting to the Help & Advice Manager within the Marketing team in Padstow, this role offers strong ownership, along with ongoing training and support. You'll need to be a serviceoriented and confident communicator, capable of handling diverse enquiries, and thrive in a small, closeknit team where flexibility, teamwork, and a positive attitude are key to success. What You'll Be Doing Deliver exceptional customer and consumer experiences by supporting them through every stage of their journey Identify and drive improvements related to complaints and capture data from interactions to share insights with the broader business Follow through on customer and consumer queries to satisfactory conclusions, adhering to KPIs for complaints management and accurately recording feedback Provide support for Sales and Marketing Teams at expos, events, and in-store, as required Self-manage workflow and time management, ensuring uninterrupted quality of advice and services across all channels Our Benefits Up to $1,000 net annually to cover private health extras gap costs Exclusive discounts on DuluxGroup products and partner offers Stay active anytime, anywhere through our partnership with Fitness Passport 20 weeks paid parental leave (primary carers) and 2 weeks partner leave from day one Market leading learning, development and career pathways Access to our Wellbeing Hub and full EAP support Recognition programs that celebrate your impact What We're Looking for Customer service experience, preferably in a call centre environment Trade background or experience with Sealants, Adhesives, and Fillers is desirable Strong verbal and written communication skills Attention to detail and process-oriented Strong computer skills with experience in SAP or equivalent systems Strong interpersonal skills with the ability to handle difficult customers positively Problem-solving and resourceful mentality Why Join Us? Progressing your career with the DuluxGroup means being part of a network of over 8000 employees globally who believe in our purpose to 'Imagine a Better Place' With origins dating back to 1918, we are a leading marketer and manufacturer of iconic brands such as Dulux, Selleys, Cabots, Yates and B&D to name a few. By joining us, you will be a part of a long term strategy to deliver profitable growth through brand leadership, innovation and customer intimacy. We are committed to internal mobility and growth while fostering an inclusive culture with flexible work options. If this sounds like an environment you would like to be a part of, please apply online! Published on 17 Jun 2026, 6:55 AM