Fitness Club Coordinator

FITNESS CLUB COORDINATOR - Hamilton Island / Sports Club

Hamilton Island is seeking an energetic and customer-focused Fitness Club Coordinator to support the daily operations of our Fitness Club. This role is perfect for someone who enjoys helping people achieve their fitness goals, thrives in a customer-facing environment, and takes pride in creating a welcoming and professional experience for members and guests.

Why you'll love working with us

• Be the face of a popular fitness facility in a resort environment
• Live island-side with no commute and tropical reef lifestyle
• Enjoy staff perks including gym access and dining discounts

Your Role

As Fitness Club Coordinator, you'll support the day-to-day operation of the Fitness Club, focusing on reception, membership administration, customer service, and maintaining a safe and welcoming environment. You'll be responsible for ensuring members and guests enjoy a positive experience while supporting operational and compliance requirements.

Where you'll make an impact

• Deliver exceptional customer service to members and guests
• Support daily reception and front-of-house operations
• Respond to phone, email, and in-person enquiries professionally
• Manage membership registrations and system administration
• Process payments and maintain accurate member records
• Assist with bookings, access procedures, and general administration
• Monitor the gym floor and ensure equipment areas remain tidy and safe
• Support the cleanliness and presentation of the Fitness Club
• Handle member feedback and escalate concerns when required
• Promote Fitness Club services, programs, and memberships
• Encourage positive gym etiquette and member engagement
• Support WHS compliance and operational procedures

What we're looking for

You are friendly, organised, and passionate about providing outstanding customer service. You enjoy working with people, can manage multiple priorities, and contribute positively to a team environment.

To be successful, you will need:

• Current First Aid and CPR Certificate (Essential)
• Previous experience in a customer service or administration role
• Strong communication and interpersonal skills
• Ability to work independently and within a team
• Strong organisational skills and attention to detail
• Professional presentation and customer-focused attitude
• Basic computer literacy
• Previous fitness, leisure, or hospitality industry experience
• Experience in a reception or membership-based environment

About Hamilton Island

Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.

Every team member plays a role in shaping those experiences - making Hamilton Island not just a great place to visit, but a great place to work.

A little island can do wonders - make your next career move one to remember!