Customer Education Specialist - Learning & Enablement

Our Story

PropertyMe is Australia's #1 real estate platform with over 60% market share, used by more than 35,000 real estate professionals to manage over 1.8 million properties. Your work will directlyimpactthe day-to-day lives of real estate professionals, tenants and owners across Australia and New Zealand.

About the Role

We arebuilding outa dedicated Learning & Enablement team at PropertyMe andwe'relooking for an engaging, customer-focused Customer Education Specialist to deliver outstanding training experiences across our platform. This is a primarily external-facing role -you'llbe the face ofPropertyMe'slearning program for our customers, helping them get the most out of our platform from day one and beyond.

You'lldeliver live training across virtual and in-person environments, working with everyone from individual property managers to large franchise groups and corporate customers.We're building an AI-first enablement function, and we want someone who is curious about how AI tools can enhance how training is prepared, delivered andpersonalisedat scale.

Responsibilities

Customer Training Delivery

• Deliver live virtual and in-person training sessions across the full PropertyMe product suite including Manage PM, Grow CRM,MePayand the Owner and Tenant portals

• Run group webinars, classroom-style sessions and 1:1 coaching for customers at all stages of their platform journey

• Support customer onboarding by delivering structured platform training as part of the go-live process

• Adapt training delivery to suit varied audiences - from tech-savvy teams to those newer to digital platforms

• Explore and apply AI tools topersonalisetraining preparation, generate session materials and improve follow-up resources for customers

Training Program Support

• Work closely with the Content Specialist to ensure training delivery is aligned with LMS content and learning pathways

• Provide feedback from the field to inform content updates, newmodulesand improvements to existing training materials

• Support the development of training resources, session guides and facilitator notes whererequired

• Assistwith internal team training on an ad-hoc basis where content already exists and the need arises

Customer Engagement & Relationships

• Build strong relationships with key customer contacts to understand their training needs and drive platform confidence

• Partner with Customer Success and onboarding teams toidentifycustomers who wouldbenefitfrom targeted training interventions

• Track training outcomes and gather feedback to continuously improve the customer training experience

• Represent PropertyMe professionally at customer sites, industry events and partner forums whenrequired

Platform Expertise

• Maintain deep, up-to-date knowledge of the PropertyMe platform and product suite

• Stay across product releases and updates to ensure training deliveryremainsaccurateand relevant

• Act as a platform ambassador - bringing energy,clarityand confidence to every customer interaction

What You Bring

• Proven experience in training delivery,facilitationor customer education - ideally in a SaaS or technology environment

• Confident, engaging presenter comfortable in virtual, classroom and 1:1settings

• Strong verbal communication skills -you'reclear, adaptable and know how to engagedifferent typesof learners

• Open to using AI tools to enhance how you prepare,deliverandpersonalisetraining

• Experience in real estate or property management is a significant advantage

• Familiarity with property management software or platform-as-a-service products is highly regarded

• A customer-first mindset with a genuine interest in helping people succeed with technology

• Ability to manage a varied training schedule andprioritiseacross multiple customers and formats

• Willingness to travel occasionally for face-to-face customer training whenrequired

• Experience using virtual training platforms (e.g.Zoom, Teams,GoTo) and LMS tools is a plus

What Success Looks Like

• Customers complete onboarding training with confidence and are actively using the platform from day one

• Training satisfaction scores are consistently high across all formats and customer segments

• Platform adoption and engagement metrics improve as a direct result of training interventions

• AI tools are actively being used to prepare richer sessions andpersonalisefollow-up, reducing manual effort

• Customers and franchisegroupsview PropertyMe training as a genuine value-add, not just a tick-box exercise

• A strong feedback loop exists between training delivery and content development, keeping materials sharp and relevant

The Benefits and Perks

• A nurturing and empowering team to help you reach your full potential

• Hybrid work environment (2 days from the office)

• Beautiful offices in Sydney CBD

• High autonomy and recognition in your role

• Vibrant culture with regular events

• Fully stocked kitchen

• Job security working for one of Australia's leadingPropTechcompanies

PropertyMe is not partnering with recruitment agencies for this role.