Manager, Claims & Insurance Governance

• Newly created leadership role shaping governance across Claims & Insurance
• Strengthen frameworks, insights & systemic risk across the claims ecosystem
• Partner with senior leaders to influence strategy, decisions & governance outcomes

About US
UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia's largest super funds, the work you'll do with us makes a meaningful difference today and tomorrow for our members, the planet and for you.

Our Service & Experience division is recognised for performance excellence and for shaping the future of retirement for our members every day. As we continue to grow, so do the opportunities for you to challenge yourself, develop new skills, and make a real impact. Within this role your ideas are valued, your ambition is celebrated and your work genuinely matters.

The Opportunity
This newly created leadership role sits at the centre of how UniSuper strengthens governance, oversight and decision-making across Claims and Insurance.

As Manager, Claims & Insurance Governance, you will bring together governance, data, insights and controls into a single, cohesive framework that enables clear accountability, consistent decision-making and strong regulatory alignment across the end-to-end claims function.

This role has been established as part of a broader transformation of the Service & Experience operating model, designed to uplift governance, improve visibility of systemic risks and enable more scalable, consistent and member-focused delivery.

You will operate at the intersection of claims operations, risk, compliance and leadership, working closely with the Head of Claims & Insurance Servicing and senior stakeholders to:

• Build and embed a clear governance framework across claims and insurance
• Strengthen oversight of insurer and administrator performance
• Use data, reporting and thematic insights to identify risk, trends and opportunities
• Ensure readiness for regulatory review and scrutiny across the claims function

This is not a traditional operational leadership role. It is designed for someone who can take a complex environment, connect the dots across processes, controls and data, and create a governance ecosystem that stands up to internal and external scrutiny.

You will lead a small specialist team and play a key role in shaping how governance, assurance and insights drive better decisions, stronger compliance and improved member outcomes.

About you
You bring deep technical expertise in life insurance, claims and superannuation, with a strong track record operating in governance, compliance or technical claims environments.

You are comfortable navigating complexity and ambiguity and have demonstrated experience building or embedding governance frameworks in large, regulated financial services organisations.

More importantly, you are able to move beyond theory. You use data, insights and reporting to identify where attention is needed, uncover systemic risks and influence meaningful change across a claims ecosystem.
You will bring:

• Proven experience in governance, compliance or technical claims roles within life insurance or superannuation
• Strong understanding of regulatory expectations across APRA, ASIC and AFCA environments
• Experience working with insurers, administrators and trustees in a complex operating model
• Advanced capability in data, reporting and insights to drive decision-making and identify trends
• The ability to translate regulation and policy into practical, operational frameworks and controls

You are also a strong influencer and connector. You can bring together stakeholders across claims, risk, compliance and leadership to align on priorities, challenge thinking and embed consistent, fair and well-governed outcomes.

Critically, you take a whole-of-system view. You don't just look at individual issues, you build the structures, controls and frameworks that ensure the function can clearly demonstrate how it operates, how decisions are made and how risks are managed at any point in time.

What US offer
We believe that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office.

UniSuper's high performance culture is supported by a range of benefits that demonstrates our commitment to ensuring our employees achieve their full potential, thrive, and grow their career with us. These include:

• A personal development budget of $1500 to support employees in their professional growth
• Community, Culture & Wellbeing leave
• Mental physical and financial well-being initiatives

At UniSuper, we value and celebrate diversity and inclusion in our workplace, where everybody can thrive. We believe that having a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes for our members. We invite you to apply for the roles that suit your career aspirations, even if you don't meet all the requirements listed.

Think Great. Create Great.