Client Manager

Company Description

At Spark Foundry we bring HEAT to brands, Higher Engagement, Affinity and Transaction. Engagement with consumers, customers and stakeholders, affinity with brands, and transactions, that materially impact our client's businesses. Spark is uniquely positioned to deliver HEAT because we have an aligned set of beliefs that guide how we navigate a changing media landscape, a structure that is designed for total accountability and a repeatable methodology to bake continuous improvement into everything we do.In order to bring this vision to life, we seek alignment around key values from our talent. Diverse thinkers with diverse thinking-what we call Allsorts-are essential to tackle challenges through the lens of different disciplines and perspectives. To succeed at Spark, you must thrive on the belief that great ideas are only great if they work. It's not enough to be new, cool, or interesting; our solutions must drive business results. You need to embrace both the art and the evidence-right and left brain, imagination and activation, insight and technology in the pursuit of big ideas that are forensically measured. If you are motivated by these values, we welcome you to apply to become a Sparkie.

Job Description

We're looking for a Client Manager to be the key daytoday contact across an iconic, awardwinning portfolio within the FMCG sector. This role plays a pivotal part in delivering media strategy and implementation across a dynamic mix of brands, with ownership of planning, activation and campaign delivery across both awareness and performance media.

You'll work within a Power of One model, collaborating closely with specialists across the business while enjoying real autonomy and the support of a highperforming team. This is an ideal opportunity for someone who loves media planning, thrives in fastpaced environments, and enjoys mentoring and coaching junior talent while staying handson with the work.

You'll report into a Client Partner, manage one direct report, and help lead media investment across a large, alwayson portfolio with significant annual spend.

Responsibilities

Client leadership & media planning

• Act as the key daytoday contact for clients, building trusted relationships through clear communication, responsiveness and strong attention to detail.
• Develop media strategy and implementation recommendations across offline and online channels, aligned to brand objectives and campaign outcomes.
• Lead media planning across a mix of awareness and performance activity in a fastmoving, alwayson environment.
• Present media plans, updates and performance insights confidently to internal and client stakeholders.
• Proactively identify opportunities and risks, escalating issues early and constructively.

Campaign delivery & operational excellence

• Oversee endtoend planning and delivery of media campaigns across channels such as social, digital video, OOH and broader integrated media.
• Manage campaign timelines, deliverables and quality control, ensuring all work meets Spark Foundry standards.
• Use audience and media insight tools to inform planning decisions and optimise outcomes.
• Maintain high levels of organisation and accuracy across documents, plans and reporting.

Team leadership & development

• Manage and coach a Client Executive, providing guidance across planning fundamentals, media tools and daytoday delivery.
• Support workload management and prioritisation within a small, closeknit client team.
• Foster a collaborative, inclusive and supportive team environment, living the Spark values and rolemodelling positive behaviours.

Financial management

• Support ownership of campaign budgets, reconciliations and billing processes in partnership with activation and finance teams.
• Contribute to forecasting and financial accuracy, ensuring media investment is tracked, controlled and delivered as planned.

Who you'll be:

We're keen to hear from people who bring many (not necessarily all) of the following:

• Around 4-5 years' experience in a media agency environment, working across integrated media campaigns.
• Proven experience in media planning across channel mix, including online and offline media (e.g. social, OOH, digital video, online video).
• Strong organisational skills with excellent attention to detail and the ability to manage multiple priorities in fastpaced environments.
• A proactive mindset - you take ownership, anticipate challenges, and follow things through.
• Solid knowledge of media planning and audience tools (e.g. audience measurement, planning and marketplace tools).
• Proficiency in Excel and PowerPoint, with confidence building clear, clientready presentations and media plans.
• Experience supporting or mentoring junior team members, with an interest in people development.
• Confident communication and presentation skills, with the ability to collaborate effectively across stakeholders.
• Nice to have: curiosity or handson exposure to AI tools applied to media, insight or workflow efficiency.

#LI-FD1

Additional Information

Publicis Groupe benefits: Be a part of the Publicis Groupe family, recent winner of the Employer of Choice Awards and one of the world's most progressive and dynamic modern communications businesses. You can learn more about us at www.publicisgroupeanz.com.

Enjoy all the perks that come with our network offering:

• A comprehensive Wholeself program supporting physical, mindful, and financial wellbeing.
• A creative, lively, and rewarding office environment where people love working with each other, supported by our Publicis Liberte flexibility approach - "working your way with us."
• Access to our Global AI Platform Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
• Extensive Learning & Development opportunities including more than 15,000 learning programs via our online learning platform, Marcel Classes.
• A culture of open feedback and support to reach your goals through our Career Conversations program.
• A committed Diversity, Equality, and Inclusion strategy driven through our Viva Women, Egalite, enABLE, EmbRACE, and Ecologique committees.
• Leave benefits including Birthday Leave, Flexible Public Holidays, and an additional 5 days of leave after 2 years of service.
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.
• Parental leave policy with up to 18 weeks based on tenure, paid primary carer leave, secondary carer swap, and Cub Care leave.
• Access to counsellors, psychologists, and professionals through Sonder, an all-in-one digital wellbeing technology platform designed to support psychological, medical & safety needs.
• A workplace that stands together to provide a more open, supportive, and recovery-forward culture for all employees with life-threatening illnesses. Read more about our Working With Cancer Pledge: https://workingwithcancerpledge.com/
• Proud partners of Diversity Council Australia, Pride in Diversity, Family Friendly Workplaces, Supply Nation, and the Australian Disability Network.

If you don't tick every box in this ad, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity rather than ticking boxes - so if this role resonates with you, please apply.

Diversity. Inclusion. Equity. More than just words; these are part of our DNA. At Publicis Groupe, we are committed to the inclusion and recognition of all people regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status, and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate. We value diversity and the skills, knowledge, and experience that difference brings to our culture and solutions.

Uniqueness is powerful; without it, we wouldn't be where we are today. So be you - we like it that way.

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via [email protected]; your personal information will be kept confidential.