Client Support Specialist
Symplicity is a global leader in higher education technology, serving more than 1,200 universities and colleges across 40+ countries. Our solutions help institutions connect students with career opportunities, streamline campus operations, and improve student success outcomes.
As part of the Volaris Group, a division of Constellation Software, Symplicity is entering an exciting phase of international growth, product innovation, and market expansion. We continue to invest in our people, products, and customer experience while helping universities deliver meaningful outcomes for students around the world.
About the Role
We are seeking a motivated and customer-focused Client Support Specialist to join our CareerHub team in Brisbane.
This role is ideal for a university student, recent graduate, or early-career professional looking to build a career in technology, customer success, or software support.
As a Client Support Specialist, you will work directly with universities across Australia and New Zealand, helping them maximize the value of the CareerHub and UniHub platforms.
You will become a product expert, provide technical and functional support, and collaborate with internal teams to ensure an exceptional client experience.
This position will initially be offered on a casual basis, with the potential to transition into a permanent part-time or full-time opportunity as the team continues to grow.
What You'll Do
- Develop deep functional expertise in the CareerHub and UniHub platforms.
- Provide Tier 1 and Tier 2 support to university clients through email, ticketing systems, phone, and online meetings.
- Assist clients with product adoption, troubleshooting, and best practices.
- Manage and maintain customer cases within Symplicity's support portal.
- Triage and resolve support requests received through tickets and phone calls.
- Identify, document, and escalate software defects using JIRA.
- Collaborate with Product and Engineering teams to investigate and resolve technical issues.
- Support client onboarding, training, and enablement initiatives.
- Assist in delivering webinars, product demonstrations, and client engagement programs.
- Contribute to internal knowledge sharing and team enablement.
- Participate in special projects and other duties as required.
What We're Looking For
- Currently studying toward a Bachelor's degree, recently graduated, or possess equivalent relevant experience.
- Excellent written and verbal communication skills.
- Strong customer service mindset with a friendly, consultative approach.
- Exceptional attention to detail and problem-solving abilities.
- Strong organizational and time management skills.
- Ability to work independently while thriving in a collaborative team environment.
- Curiosity and willingness to learn new technologies and systems.
- Strong technical aptitude and analytical thinking skills.
- Good understanding of HTML, CSS, SQL, or programming concepts
Nice to Have
- Experience or exposure to JIRA.
- Understanding of higher education institutions and university ecosystems.
- Previous experience in customer support, help desk, or client-facing roles.
Why Join Symplicity?
- Join a growing global technology company with a strong presence in higher education.
- Gain hands-on experience working with universities across Australia and New Zealand.
- Learn from experienced professionals in Customer Success, Product, and Technology.
- Flexible hybrid work environment.
- Career growth opportunities within a rapidly expanding international organization.
