Move Management Consultant

Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.

By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it!

Sirva is now seeking Move Management Consultants to support our client’s household relocations requirements. This customer focused role is based in our Canberra branch, Hume.

This role does offer work-from-home flexibility following an initial training period in the office. In addition to work-from-home flexibility, Sirva also has other flexibility initiatives to support work-life-balance.

What’s involved?

The Move Management Consultant is responsible for providing customer service and coordination of International and/or Domestic relocations for one of our biggest clients. The role is critical in the successful delivery of our services end to end. You will bring your high attention to detail and problem-solving capabilities to the role where no two days are the same.

Key Responsibilities

• In the case of removals, arrange for the packing/shipping/storage of relocates personal effects, cars and animals etc. Liaise between the relocatee, client, removalist and any third-party supplier. Track process through delivery of goods.
• Co-ordinate the necessary travel, transport and accommodation arrangements.
• Administer initiation and activation documentation from clients and establish and maintain files for each relocatee.
• Provide communication to relocatee regarding the status of all elements of their move.
• Follow up moving services branches and third-party suppliers for outstanding information regarding client moves or quotations.
• Take effective action to identify and act on customer needs.
• Make timely contacts with relocatees within given KPI’s throughout the duration of the relocation.

What do you bring to the role?

• Demonstrated experience in delivering high level of service to clients is essential
• Excellent ability to build rapport and relationships with clients
• Good written and verbal communication skills and diplomacy is required
• Ability to think and present ideas clearly/logically
• Must be a team player and self-starter with initiative and drive
• Experience in a customer focused or administrative role, providing end to end services supporting government clientele. Experience in either International Relocations or Moving Services would be highly regarded.

Apply Now

If this sounds like your type of role, then please submit your application via the APPLY now option and complete all necessary information.