Posted 17 June, 2026
OMS Strategic Account Manager
DHL Global Forwarding (Australia) Pty Ltd.
Melbourne Airport,Victoria,Australia
Full Time
Reference: 137_610565_AV-358649
At DHL Global Forwarding, we don't just move goods-we keep the world connected. As a global leader in freight forwarding, we're growing fast, and we're looking for a Strategic Account Manager to join our Order Management Solutions (OMS) team in Melbourne.
The Opportunity
This is a high-impact, client-facing role where you'll take ownership of a major strategic customer. You'll ensure exceptional service delivery, strengthen relationships, and drive continuous improvement across operations.
What You'll Do
- Build and maintain strong relationships with a key strategic customer
- Be the voice of your customer and their go-to reliable representative
- Deliver outstanding service and ensure expectations are consistently exceeded
- Identify and drive continuous improvement initiatives
- Collaborate with internal teams and clients to manage complex or non-standard requirements
- Ensure compliance with customer-specific SOPs
- Lead projects using DHL's DePICT Business Delivery Framework
- Develop clint development roadmaps, plans, and specifications, and oversee execution
What You Bring
- Tertiary qualification (or equivalent experience)
- 3-5+ years in freight forwarding, logistics, supply chain, or account management
- Strong administrative and organisational skills
- High attention to detail and a results-driven mindset
- Experience with Microsoft programs and PowerBI
- Ability to work independently and manage client relationships confidently
- Excellent communication and stakeholder management skills
- Positive, proactive, and team-oriented attitude
Why Join DHL?
- Competitive salary package
- Career growth and development opportunities
- Cross-training and internal mobility
- Discounts on health insurance, travel, car hire, and more
- Work alongside a passionate, high-performing team
Ready to take your career to the next level with a global leader?
Apply now and join DHL Global Forwarding.
