Case Manager

• Managing and processing claims for injured workers who are claiming reimbursement and cost coverage of various types of medical expenses to help them in their journey to recovery
• Reviewing, monitoring and approving requests for compensation from your injured workers for medical/surgical treatment
• Ensuring appropriate documentation is received to process reimbursements for treating health providers and injured workers
• Administration based tasks such as, assessing and processing invoices, entering contact notes, drafting letters relating to decisions being made on claims etc
• Taking and making a high volume of client and customer calls relating to claims outcomes, updates, and customer service
• Utilising claims management systems and databases to record and review claims information, ensuring privacy and accuracy of information
• Supporting the review process for ongoing entitlement for medical and like compensation for injured workers

Qualifications

• Previous experience working in fast paced, customer service focussed roles such as within medical administration, occupational rehabilitation, allied health, mental health, support work, nursing, hospitality etc

• Tertiary study within the disciplines of Psychology, social work or similar (beneficial, not essential)

• Resilience and strong telephone/communication skills with experience handling challenging or sensitive conversations/situations

• Excellent written and administrative skills with high attention to detail and the ability to quickly learn new processes

• Strong PC skills with the ability to pick up and use multiple systems/databases

• Excellent time management and organisational skills, and the ability to manage competing priorities

• A self-starter with a team-player attitude

#s-dni

Qualifications

• Previous experience working in fast paced, customer service focussed roles such as within medical administration, occupational rehabilitation, allied health, mental health, support work, nursing, hospitality etc

• Tertiary study within the disciplines of Psychology, social work or similar (beneficial, not essential)

• Resilience and strong telephone/communication skills with experience handling challenging or sensitive conversations/situations

• Excellent written and administrative skills with high attention to detail and the ability to quickly learn new processes

• Strong PC skills with the ability to pick up and use multiple systems/databases

• Excellent time management and organisational skills, and the ability to manage competing priorities

• A self-starter with a team-player attitude

#s-dni