Posted 17 June, 2026
Customer Service & Operations Coordinator for a Curtain and Blinds Distributor in Australia (Home Based Part Time)
Virtual Coworker
Wangara,Western Australia,Australia,6065
Full Time
Reference: 474_449798_147741000083000140
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\n Administrative Support
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\n Manage calendars, appointments, and scheduling.
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\n Organise and coordinate Deliveries, Installations, and Service call\-outs
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\n Prepare reports and administrative documents.
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\n Handle internal and external requests and enquiries.
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\n Enter and manage sales orders accurately and efficiently.
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\n Assist with preparing and sending customer quotations.
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\n Follow up quotations and provide additional information when required.
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\n Create and process purchase orders.
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\n Coordinate with Warehouse Team to ensure timely delivery of goods and services.
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\n Generate and process customer invoices.
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\n Order Processing & Administration
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\n Confirm receipt of customer orders.
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\n Request any additional information required to process orders.
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\n Enter customer orders into Tall Emu accurately and efficiently.
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\n Assign orders to the appropriate team members.
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\n Release orders into production.
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\n Update notes, order statuses, and customer information within company systems.
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\n Monitor order progress through production.
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\n Ensure orders are processed accurately and within required timeframes.
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\n Liaise with internal teams regarding order status, production schedules, and customer requirements.
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\n Maintain accurate order records and documentation.
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\n Customer Service
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\n Respond promptly to customer enquiries via phone, email, and website.
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\n Provide customer updates and follow\-ups.
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\n Handle customer complaints professionally.
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\n Manage warranty claims.
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\n Process returns and replacements.
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\n Maintain a high level of customer satisfaction and professionalism.
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\n Communication
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\n Manage multiple email inboxes, including Orders and General Enquiries
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\n Liaise with customers, suppliers, installers, and internal team members.
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\n Forward enquiries to the appropriate department when required.
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\n Scheduling & Coordination
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\n Schedule deliveries, installations, and service appointments.
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\n Coordinate schedules with internal operations teams.
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\n Confirm appointments and bookings with customers.
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\n Work closely with production and installation teams to ensure deadlines are met.
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\n Assist in coordinating production runs and workflow planning.
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\n Sales Support
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\n Answer customer sales enquiries.
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\n Assist customers with product information and technical questions.
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\n Manage website enquiry and quote request submissions.
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\n Prepare and process quotations.
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\n Follow up customer leads.
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\n Forward specialised enquiries to the relevant sales team member.
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\n Purchasing & Supplier Management
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\n Order materials and supplies including:
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\n \-Sand and cement products
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\n \-Mapei products
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\n \-Cement Australia products
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\n \-Packaging materials
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\n \-Office supplies
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\n \-Production consumables
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\n Coordinate supplier deliveries.
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\n Monitor stock levels and reorder supplies when required.
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\n Data Management
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\n Maintain accurate records and databases.
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\n Organise company documents using cloud\-based systems.
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\n Update product codes, pricing, and system information.
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\n Maintain CRM and customer databases.
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\n Ensure data accuracy across all business systems.
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\n Customer Relationship Management (CRM)
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\n Update and maintain CRM systems.
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\n Record customer interactions and notes.
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\n Assist in managing ongoing customer relationships and communications.
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\n Research & Reporting
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\n Conduct online research as required.
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\n Gather and summarise information for reports.
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\n Generate operational, sales, and production reports.
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\n Provide administrative support for business improvement initiatives.
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