Business Analyst

Business Analyst - Technology

Join Infoxchange and help bring our mission of Technology for Social Justice to life.

ThisFull time, Fixed Term (12 months) role is based in Melbourne or Brisbane and offers the opportunity to make a real impact.

A bit about us

Infoxchange is aleadingnot-for-profitsocial enterprisethathasbeendeliveringtechnology forsocialjusticeforover35 years.

Wetacklethebiggest social challengesthrough thesmartandcreative useof technology. Weworkwithcommunity,governmentandcorporatepartnersto solveissuesaround homelessness,family violence,mentalhealth,disabilityas well assupportingfamilies, women andyoungpeople, and First Nationscommunities.

Our products and services are used by 38,000+communityandgovernmentservices. We provide the right tools to improve efficiency and deliver greater impact.Andthrough our work in digital inclusion and social innovation we use technology to empower people experiencing disadvantage, driving social inclusion, and creating stronger communities. We believe no-one should be left behind in today's digital world.

We areAustralia'sleadingtechnologynot-for-profitdedicated to usingdigital tools and systemsto improvethe lives ofpeopleexperiencingdisadvantageand theorganisationsthatsupport them.

Ourculture

OurValues- Commitment, Inclusion, Collaboration, Innovation and Accountability, are our core beliefs and act as our guiding principles, in alignment with 'The IX Way'.They provide us with purpose and direction and set the tone for oureverydayinteractions with each other, our customers, ourpartnersand our wider stakeholders.

We'reproud to beGreat Place to Work certifiedfor the second year in arow, testament to our inclusive, values-led culture.

At Infoxchange we are dedicated to fostering an inclusive, fair, and supportive environment where everyone can authentically be themselves. Over 95% of our employees agree that we treat everyone fairly, regardless of sexual orientation, race, or gender, and believe that diversity and respect are fundamental to our core values.

About the role

You will be reporting to the Business Analysis Team Lead. The development teamis responsible forthe analysis, design, development, testing, maintenance, and optimisation ofInfoxchange'smultiple customer-facing and internal products. Our team is evolving rapidly and creating several new applications that employ the latest technologies.

You willbe responsible fordefining business problems via in-depth investigation and gathering of technical and non-technical information. Once the issue is clearly understood, you will outline detailed requirements for a solution and ensure the delivered solution meets those business requirements. You are most often engaged to work on IT and business transformation projects but can also be deployed onto projects in other departments too.

We have a passion for buildinghigh qualityproducts within an empowering culture and making a positive contribution to society using technology.

Key duties and responsibilities

• Elicit internal reporting and alerting requirements and methods to communicate key insights and findings to product and management teams;
• Conduct gap analysis toidentifydifferences between current and desired system states, recommending and evaluating solution options based on feasibility,costand business value;
• Gather,validateanddocumentbusiness requirements;
• Analysecommercial data such as budgets, salesresultsand forecasts;
• Modelbusiness processes andidentifyingopportunities for process improvements;
• Createfunctional specifications for solutions;
• Simplifyinformation and deciphertechnical jargon so it is easily understood byall stakeholders;
• Assistimplementationand testing of solutions;
• Supportbusiness transition andhelptoestablishchange;
• Assistin the creation and continuous improvement of engineering and delivery practices;
• Manage sensitive people matters with discretion and professionalism;
• Resolve conflicts in a respectful manner;
• Uphold and advocate for the values, beliefs, and principles as outlined in the Technical Services Team Manifesto

About you

Key selection criteria

To succeed in this role at Infoxchange, you will demonstrate:

• Strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into practical application and operational solutions.
• Demonstrate ability to produce requirement artefacts: Business Requirements, Functional Specifications, data flow diagrams, ERD diagrams, UML modelling techniques, interface design, testplansand test cases.
• A demonstrated ability to solve problems in a complex environment.
• Experience in working in agile delivery.
• A high levelof customer service delivery skills
• Demonstrated experience in development of business processes, use-cases,taskand workflow analysis.
• Demonstrated experience in Business Process Re-Engineering or business transformation initiatives, Data Analysis, Systems Functional/non-Functional Analysis.
• Demonstrated experience in facilitation of business solution workshops involving participants from senior management to business users.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group.

Why join us

• Be part of an award-winning, inclusive team,the IXCrew,where your work drivesreal socialimpactand your growth is supported.

• Salary packaging benefits to reduce your taxable income to put more money in your pocket (check outcbb.com.au).
• We're passionate about taking care of our IX Crew, so working with us means that you will also enjoy:

• Hybrid workingenvironmentwithflexibleworkinghoursand purposeful connection

• Additionalleave provisionsincludingpaid parental leave supplementandannual leave loading

• Strong wellbeingfocus,includingculturalswap days, wellbeingsupportandyear-roundhealth andwellbeinginitiatives

• Benefits for new parents

• Great learning and development opportunitieswith unlimited access to LinkedIn Learning

• IXcelouremployee reward and recognition program

• Access to TELUS Health, our wellbeing partner for mental health, medical and safety for you and your family members

Allapplicants must be willing to undergo a police check as a condition of employment with Infoxchange. Applicants for this role must be Australian citizens or permanent residents. Temporary and bridging visa holders are not eligible for permanent positions.

Read more about Infoxchange in our annual report atwww.infoxchange.org