Manager (Technical Specialist Team) - NSW Workers Compensation

Technical Specialist Leader – NSW Workers Compensation (Nominal Insurer Claims)

Accelerate your leadership career in a high-impact technical role supporting complex claims outcomes.

Locations: Sydney CBD, Parramatta, or Newcastle

Why join Gallagher Bassett?

Lead a high-performing Technical Specialist team within a growing NI claims function

Be part of a values-led organisation with a strong, supportive culture (The Gallagher Way)

Access career progression pathways, structured development, and mentoring programs

Enjoy flexible working arrangements and comprehensive wellbeing support

About Gallagher Bassett

• Gallagher Bassett (GB) is Australia and New Zealand’s leading third-party claims administrator. We partner with insurers, brokers, government agencies, and self-insured organisations to deliver expert claims management solutions.
• As part of Arthur J. Gallagher & Co., a global leader in risk management and insurance, we combine local expertise with global capability.
• Life at GB is fast-paced, collaborative, and rewarding—underpinned by a strong culture where our people are supported to grow, lead, and make a genuine impact.

The Opportunity

• As a Technical Specialist Leader, you will lead a team of experienced Technical Specialists supporting the NSW Workers Compensation (Nominal Insurer) Claims function.
• This role is pivotal in driving technical excellence, uplift in claims outcomes, and consistent application of legislation and policy.
• You will influence both team performance and broader operational capability through coaching, governance, and continuous improvement.

Key Responsibilities

• Lead and develop a team of Technical Specialists, driving high performance and accountability
• Provide expert technical guidance, coaching, and oversight on complex and sensitive claims
• Drive consistency and compliance with NSW workers compensation legislation, policy, and internal standards
• Monitor and improve performance through data-driven insights, KPIs, and quality measures
• Support workforce planning, recruitment, and capability uplift initiatives
• Foster a high-engagement, inclusive team culture aligned to The Gallagher Way
• Identify continuous improvement opportunities to enhance customer, client, and regulatory outcomes

About You

• Proven experience in workers compensation claims, with strong technical expertise (NI experience highly regarded)
• Demonstrated experience in leadership or coaching, or readiness to step into a leadership role
• Strong understanding of claims governance, compliance, and performance frameworks
• Ability to analyse performance data and implement improvement strategies
• Excellent communication and stakeholder management skills
• Highly organised with strong time management and prioritisation capability
• Strategic, resilient, and collaborative in approach

Additional Information

• Applicants must have the right to live and work in Australia
• Unsolicited agency applications will not be considered
• Gallagher Bassett is an Equal Opportunity Employer committed to diversity and inclusion

If you’re looking to step into a leadership role where you can shape technical excellence and influence outcomes at scale, we’d love to hear from you.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Unsolicited agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.