Customer Success Manager

TeamViewer provides a leading Digital Workplace platform that connects people with technology-enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

As a Customer Success Manager at TeamViewer, you will play a critical role in ensuring our customers realize the full value of our solutions. You will own a portfolio of customers, proactively drive value and adoption, support business outcomes, and help maintain and grow long-term relationships. Acting as a trusted advisor, you will guide customers through their lifecycle journey from onboarding to expansion while collaborating closely with Sales, Support, Product, and Marketing teams. Acting as a trusted advisor, you will guide customers through their lifecycle journey from onboarding to renewal and expansion while collaborating closely with Sales, Support, Product, and Marketing teams.

• Serve as the primary onboarding to act for assigned customers, building strong, longterm relationships with key stakeholders and decision-makers.

• Conduct regular business reviews (IE: QBRs and EBRs) to assess adoption, performance, and alignment with customer goals.

• Drive customer engagement by understanding their business needs and recommending best practices for maximizing TeamViewer's value.

• Lead smooth onboarding journeys, ensuring customers are properly set up, trained, and supported throughout the initial implementation phase.

• Monitor usage and proactively identify opportunities to improve activation, adoption, and product utilization. Identify customer risks early and engage cross-functional teams to support retention strategies.

• Manage churn risks and work with internal teams to address customer challenges quickly and effectively.

• Champion customer needs internally to remove obstacles and enhance their overall experience.

• Identify expansion opportunities, such as additional licenses, product addons, or region/business unit growth.

• Partner with Sales and Renewals to support upsell conversations, prepare proposals, and drive successful contract renewals.

• Collaborate with Support to address escalations and ensure timely resolution of customer issues.

• Provide feedback to Product Management based on customer insights, adoption patterns, and feature requests.

• Work with Marketing and Enablement teams to share customer success stories and contribute to knowledgebase content.

• Track key customer metrics such as adoption, usage trends, health scores, and renewal forecasts.

• Maintain accurate and timely documentation of all customer interactions within CRM and Customer Success tools.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a related customer facing role in SaaS or technology.

• Strong communication and interpersonal skills, with the ability to engage both technical and nontechnical stakeholders.

• Proven ability to manage multiple accounts and priorities in a fastpaced environment.

• Demonstrated success using data to drive decisions and improve customer outcomes.

• Experience with remote connectivity, IT management, or enterprise SaaS environments.

• Familiarity with CRM tools (e.g., Salesforce) and Customer Success platforms (e.g., Planhat, Gainsight, etc.).

• Ability to manage cross-cultural relationships and work effectively with global internal teams

What we offer

• Onsite Onboarding in our Adelaide office for an optimal start

• Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews

• Public transport friendly offices

• Special terms for local gyms

• Access to Corporate Benefits platform with many discounts

• Regular Team events and company-wide celebrations

• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches

• Hybrid and Flexible work time with up to 50% home office

• Work From Abroad Program allowing up to 40 days of work outside your contracting country

• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.