Customer Service Consultant

Apply Job no: 4456 Category: Customer Service, Contact Centre, and Billing Operations Permanent roles based in Balcatta with flexible working arrangements Meaningful work supporting the WA community Free onsite parking and an onsite gym Looking for more than "just a job"? At Water Corporation, you will be part of a team that genuinely helps people every single day. From helping customers understand their bills to supporting people doing it tough, this is work that matters - and a role where you can build valuable career skills for the future. We are looking for reliable, positive, and hard-working people who are ready to learn, grow and be part of a supportive team. You don't need years of experience - what matters most is your attitude, resilience and willingness to show up, learn and contribute. This is a fast-paced Customer Contact Centre role where no two days are the same. Some conversations are easy, some are challenging - but if you enjoy solving problems, helping people and being kept busy, you can thrive here. What You'll Be Doing You will support customers across a range of enquiries including: Billing and account questions Payment support and payment plans Water, wastewater and service enquiries Helping customers navigate difficult situations with empathy and care Finding practical solutions and providing a great customer experience You will build strong communication, problem-solving and customer service skills while working across phone and digital channels. What We Are Looking For We want people who: Have a positive attitude and strong work ethic Are reliable, punctual, and committed to their team Can stay calm and professional when conversations get tough Are eager to learn and open to feedback and coaching Enjoy working in a supportive, team-focused environment Take pride in helping customers and getting things done This role suits people starting their career, returning to the workforce, or looking for a stable role with genuine development opportunities. Why People Enjoy Working Here Our team works hard, supports each other, and has fun along the way. You will join a welcoming culture where people celebrate wins together, help each other through challenges and genuinely enjoy coming to work. Benefits Include: Starting salary of $72,529 plus super Comprehensive paid training and ongoing support Career progression and salary growth opportunities Flexible working arrangements including work from home options Free onsite parking Onsite gym facilities Active social club and employee events 17.5% leave loading Two wellbeing days each year Additional leave over Christmas Generous paid parental leave Long service leave eligibility after 3 years (pro rata) Working Hours Full-time: 38 hours per week Part-time: 25 hours per week Hours are rostered between 7am and 7pm - flexibility across these times is required Part-time employees must be available full-time during the initial 6-week training period Build Skills for the Future This is more than a customer service role - it's an opportunity to build confidence, communication skills and experience in a large and respected organisation that supports the WA community every day. If you're dependable, motivated, and ready to be part of a team that makes a real difference, we would love to hear from you. Please upload your CV and answer a few short questions as part of your application. After submitting your application, you may be required to complete an online assessment and a one-way video interview. As part of our recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check. Applications close Sunday 21 June We reserve the right to withdraw this ad prior to the closing date. Our commitment to a diverse and inclusive workplace: Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds. We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment. Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at [email protected] or 08 9420 2000. To read our diversity and inclusion statement, please visit our website Published on 15 Jun 2026, 4:46 AM