Team Manager - Comcare

The Role

Due to recent business growth, we are seeking an experienced Team Manager to lead and oversee the development of a newly established team. The Team Manager role focusses on working closely with your Claims Management team to provide a top tier claims service to injured workers and employers. You’ll be a trusted leader in our Self Insurance team, with a view to lead your team to success through day-to-day workflow and people management.

Your ability to collaborate with other leaders, implement strategic thinking and planning within the Self Insurance function will be a core focus of this position, as well as being an effective leader within both your own team and the wider Self-Insurance leadership group.

We are seeking candidates with SRC Act experience. The position will be offered on a permanent full-time basis with the flexibility of a hybrid approach with the expectation of being in our Melbourne, Sydney or Brisbane CBD offices on certain days for stakeholder meetings or site visits.

You will add value to Gallagher Bassett across the following:

• Engaging and building strong relationships with your clients in a proactive manner to create effective platforms for discussion and understanding pertinent to achieving strong claims outcomes
• Managing your team's daily workflow in order to achieve an effective team output and to maintain client service standards
• Providing effective and engaging leadership, coaching and feedback to staff on technical, business and performance related issues
• Leading structured client engagement by reviewing portfolio performance, trends and risk exposures, addressing areas of concern, and aligning claims strategies to client objectives and service expectations
• Working with Branch Managers to identify staff's skills and knowledge gaps and assist with the up-skilling of your team
• Working alongside your Branch Manager to develop and cultivating team morale, and an achievement and service orientated culture, ensuring a dedicated and team-based approach to the management of claims
• Mentoring and coaching team members, and encouraging creativity, risk-taking and continuous improvement within the team
• Identifying any areas for improvement in Claims Management service provision, and implementing strategies and processes to ensure GB's services meet business and SRC Act requirements

We’re interested in hearing from people who possess:

• Experience within a People Manager role, outstanding leadership skills and experience in coaching and mentoring staff is essential to your success
• Experience in SRC Act claims management
• Knowledge of industry performance measures
• Excellent interpersonal skills with all levels of staff and external parties
• Exceptional Customer Service skills
• Conflict resolution skills
• Excellent time management skills
• Tertiary qualifications in appropriate field will be highly desirable

Desirable Skills

• Experience in reporting analytics, quality assurance and audit
• Experience in project and change management
• Experience in tender preparation and presentation

If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following:

• Flexible work arrangements – including WFH and 9-day fortnight or monthly RDO
• Paid Parental Leave
• Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
• Exciting career – as our Company grows, so do the opportunities for our people
• Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
• Service recognition awards and employee assistance program for yourself and immediate family members
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
• Reproductive leave
• Birthday Club - have a day off during your birthday month as a gift from GB!

If this sounds interesting to you, we want to hear from you today, click on Apply for this Job!

To be considered for this opportunity you must have the right to live and work in Australia when applying.

Agency applicants will not be considered for this role.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

We’re interested in hearing from people who possess:

• Experience within a People Manager role, outstanding leadership skills and experience in coaching and mentoring staff is essential to your success
• Experience in SRC Act claims management
• Knowledge of industry performance measures
• Excellent interpersonal skills with all levels of staff and external parties
• Exceptional Customer Service skills
• Conflict resolution skills
• Excellent time management skills
• Tertiary qualifications in appropriate field will be highly desirable

Desirable Skills

• Experience in reporting analytics, quality assurance and audit
• Experience in project and change management
• Experience in tender preparation and presentation

If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following:

• Flexible work arrangements – including WFH and 9-day fortnight or monthly RDO
• Paid Parental Leave
• Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
• Exciting career – as our Company grows, so do the opportunities for our people
• Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
• Service recognition awards and employee assistance program for yourself and immediate family members
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
• Reproductive leave
• Birthday Club - have a day off during your birthday month as a gift from GB!

If this sounds interesting to you, we want to hear from you today, click on Apply for this Job!

To be considered for this opportunity you must have the right to live and work in Australia when applying.

Agency applicants will not be considered for this role.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.