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Posted 15 June, 2026

Customer Service Officer

opalhealthcare
Sydney NSW, Australia Full Time
Reference: 487_674129_35835
If you’re a detail-oriented, customer-focused professional looking to make a meaningful impact in aged care, we’d love to hear from you.

"At Opal HealthCare, we know that companies don’t succeed, people do."

This is aged care but not as you know it!

Opal HealthCare is one of Australia’s largest residential aged care providers, with 148 Care Communities across five states and a national team of over 24,000 dedicated professionals, we're changing lives every day. Our commitment to innovation drives us to pioneer new solutions, reshaping the way we care for our residents.

About the role:

Join our team as a Customer Service Officer supporting Resident Management transactional processing. You will play a key role in delivering accurate, timely billing and account services, ensuring compliance with aged care legislation and internal standards, and providing a positive experience for residents and their families.

About you:

You are a customer-focused professional with a strong attention to detail and a passion for delivering high-quality service. To succeed in this role, you will bring:

  • At least 1 year customer service experience in high-volume environments
  • Experience in shared services, accounts/AR systems, and Excel is highly regarded
  • Proven ability to process resident transactions and resolve complex queries accurately and efficiently
  • Strong communication and stakeholder skills, with a caring, resident-first approach
  • Exposure to aged care or regulated environments is highly advantageous
  • High attention to detail, confidentiality, and adaptability in a fast-paced setting
  • Positive, team-focused mindset with a continuous improvement focus

What can we offer you?

At Opal HealthCare, we're all about creating a nurturing work environment that encourages innovation, growth, and camaraderie. Here's what you'll enjoy:

  • Fun & Inclusive Team: Join a diverse and professional team united by our purpose to bring joy to those we care for
  • Professional Growth: Join a supportive and collaborative team, where your career development is a priority. We offer opportunities for advancement and skill enhancement
  • Inspiring Leadership: Engaged leaders who support and champion your growth
  • Learning Culture: Commitment to your development and ongoing education
  • Great Tech: Access to cutting-edge technology to enhance your capabilities
  • Purpose-Driven: Be part of shaping the future of aged care and improving lives

All applicants must be willing to obtain a police clearance certificate via Opal HealthCare’s police check system.

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