Service Administrator

Level Electrical & Data Goulburn is looking for a proactive, organised, and energetic service administrator to join our growing team.

This is a full-time role based in Goulburn, working Monday to Friday from 7:00am to 3:00pm.

This position plays an important role in our day-to-day operations and helps keep the business organised, efficient, and moving forward. The successful applicant will support job administration, scheduling, invoicing, documentation, customer communication, and general office coordination.

We are looking for someone who is proactive, confident, organised, and capable of taking ownership of their responsibilities. The ideal candidate enjoys solving problems, improving systems, embracing new technology, and helping keep a fast-paced business running efficiently.

Responsibilities

As the Service Administrator, your responsibilities will include:

Setting up and managing jobs in Simpro

Scheduling and coordinating technician workloads

Issuing invoices once jobs are marked invoice-ready

Managing documentation, job records, and supporting information

Communicating with customers, technicians, and suppliers

Supporting office coordination and day-to-day administration

Assisting with workflow management to ensure jobs progress efficiently

Maintaining accurate records and following tasks through to completion

Helping support the wider team with general business administration

Identify opportunities to improve systems, processes, and workflows

Assist with implementing and monitoring process improvements across the business

Requirements

We are looking for someone who is:

Proactive, organised, confident, and reliable

Energetic with a strong can-do attitude

Professional and clear in their communication

Excellent with customer service

Comfortable working independently while following company systems and procedures

Able to identify opportunities for improvement, implement practical solutions, and monitor outcomes to ensure lasting results Tech savvy and comfortable learning new software and AI tools

Process driven with strong problem-solving skills

Able to identify workflow improvements and help implement better systems and procedures

Comfortable communicating with technicians, suppliers, customers, and management

Positive, accountable, and team focused

Preferred experience and skills:

Previous administration, scheduling, or service coordination experience

Experience working in a trade or service-based business

Simpro or similar job management software experience

Strong computer and communication skills

Experience with invoicing and customer service

To apply, please submit your application through Workable by uploading your resume and completing the application form.

Benefits

Level Electrical & Data Goulburn offers:

A stable, long-term full-time role

Supportive team environment

Training and ongoing support

Opportunity to grow with the business

A fast-paced and evolving workplace where your input matters

A role where no two days are exactly the same

The opportunity to be part of a growing local business

How to Apply

To apply, please submit your application through Workable by uploading your resume and completing the application form.

Applications will be reviewed as they are received.