Bookings Admissions
Manage elective bookings in a fast-paced hospital environment
Deliver compassionate customer service to diverse communities
Coordinate waiting lists with accuracy and attention to detail
Manage bookings, waiting lists and patient admissions while delivering exceptional customer service in a busy healthcare environment.
Employment Type: 2x Permanent Full Time
Position Classification: Administration Officer Level 3
Remuneration: $71,072.43 - $73,287.41 per annum
Hours Per Week: 38
Location:Blacktown & Mt Druitt Hospital
Are you highly organised, detail-oriented, and passionate about delivering exceptional administrative support? We're looking for a Bookings Administration Officer to join our dynamic team and play a key role in ensuring smooth, efficient service delivery.
In this fast-paced position, you will support our bookings and waitlist coordination. You'll be responsible for managing appointment scheduling, maintaining accurate waitlists, and ensuring patients receive timely and effective access to services.
Where you'll be working
Join a supportive and collaborative team at Blacktown and Mount Druitt Hospitals, providing essential administrative support within the Admissions and Bookings Office. You will play a key role in ensuring patients receive timely access to care while contributing to a positive patient experience across a dynamic and fast paced healthcare setting.
Work within a professional and highly supportive administration team
Contribute to improving patient access and elective surgery pathways
Engage with a diverse multicultural community across Western Sydney
Collaborate closely with medical, nursing and allied health staff
Be part of an organisation committed to innovation and excellence
What you'll be doing
In this rewarding role, you will coordinate elective admissions and waiting lists while providing high quality administrative and customer support to patients, clinicians and stakeholders. You will work in a busy environment requiring excellent organisation, communication and attention to detail. Your responsibilities will also include:
Process Recommendation for Admission forms and maintain electronic waiting lists
Coordinate clinic and theatre bookings while communicating with patients via phone, email and mail
Liaise with internal teams and external healthcare providers to support patient admissions
Monitor and audit waiting lists in line with relevant policies and procedures
Maintain confidentiality and ensure accurate data entry and record management
We are looking for:
Strong organisational and multitasking skills
Excellent attention to detail
Confident communication and stakeholder engagement skills
Ability to work in a fast-paced, team-focused environment
Some experience with administrative systems or booking software (full training and support will be provided)
Why Join Us?
Be part of a supportive and collaborative team
Make a meaningful impact by improving access to services
Develop your administrative and coordination skills
Enjoy a role with variety, autonomy, and purpose
How to Apply
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.
Relevant experience in admissions and bookings processes
Experience with computerised patient administration systems
Sound knowledge of NSW Health Waiting Time and Elective Surgery Policy
Experience in a customer service role demonstrating effective interpersonal skills
Demonstrated ability to work productively within a team, and to work autonomously when required
Demonstrated time management and organisational skills to manage competing priorities.
Demonstrated understanding of Medical Terminology
Requisition ID: REQ663125
Applications Close: 28th June 2026
Need more information ?
Find out more about applying for this position.
Review the detailed Position Descriptionfor insights into role requirements and criteria.
Explore theselection process,employment checks,outcomes and notifications.
For inquiries about the role, contact Tanya Daley at [email protected]
People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.
Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ .
Blacktown hospital car parking allocation model is changing. There is a managed waitlist for parking for new staff commencing at Blacktown Hospital. This does not apply to staff with a disability parking permit.
Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
