Concierge Team Leader

COMPANY

Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane. Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you! The next step in your career could lead to the greatest adventure.

We are excited to announce an opportunity for a Concierge Team Leader to join our dedicated team at The Westin and Four Points by Sheraton Brisbane.

Bewhere you can do your best work,beginyour purpose,belongto an amazing globalteam andbecomethe best version of you.

Role Overview:

As a Concierge Team Leader, you'll play an essential role in shaping each guest's first and last impression. From assisting with luggage and providing directions to valet parking cars to answering inquiries, you'll ensure guests feel cared for and at home from the moment they arrive until their departure. Your attentive and proactive service will contribute to the overall atmosphere of warmth and hospitality, making you a key part of the guest experience.

Key Responsibilities:

• Ensuring each guest receives a warm welcome upon arrival and a sincere farewell upon departure, and building genuine connections with guests, often in a brief interaction, to make their experience unforgettable.
• Assisting with all needs at the concierge desk, entryway, and parking area, including valet services and ensuring safe, efficient handling of guest vehicles.
• Maintaining the presentation of the lobby, driveway, and parking areas to uphold a polished, welcoming atmosphere.
• Providing a memorable, efficient, and personalized experience, noting and recording guest preferences for future visits.
• Addressing guest concerns promptly and incorporating their feedback to continuously improve satisfaction.
• Gathering and sharing local insights to fulfill guest requests, from sporting events to popular attractions and dining recommendations.

About You:

To thrive as a Concierge Team Leader, you should bring the following qualifications and skills:

• At least 2 years of experience in a fast-paced, high-volume environment, ideally in hospitality and in a senior position.
• A current driver's license is essential for valet services and vehicle handling.
• The ability to connect with guests and create a welcoming, friendly atmosphere.
• Assist the Head Concierge in managing the team and training.
• Skill in upselling and promoting our venues and services, enhancing the guest experience while boosting brand loyalty.
• A genuine enthusiasm for the hospitality industry, bringing energy and dedication to each guest interaction.
• A proactive attitude toward developing your skills, evolving in your role, and staying updated on industry trends.

Benefits:

• The best hotel training opportunities produced independently bythe Westin Brisbane and internationally recognized training programs by Marriott International
• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• 'Great places to work' certified

Join us at The Westin and Four Points by Sheraton, and be part of our dedication to excellence in service and operational efficiency

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at [email protected]#m

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