Service Desk Engineer (Part-time)
Our IT team is the engine behind Quantium's global operations - ensuring our team of data scientists, analysts, consultants and engineers have the tools and technology they need to deliver exceptional outcomes for our clients. As a Service Desk Engineer in our Melbourne office, you will be the on-site IT presence for our Melbourne team three days per week, delivering hands-on technical support with a high degree of independence in a collaborative, fast-paced environment.
This is a part-time role, working 3 days per week on-site at our Melbourne office (schedule to be agreed with the hiring manager).
How will you make an impact?
- Independent on-site IT support: Serve as the primary on-site IT presence for Quantium's Melbourne team, independently resolving hardware, software and connectivity issues with confidence
- Hardware management: Manage laptop re-imaging, stock and asset management to keep our team equipped and productive
- Account and identity management: Handle account provisioning, resets and identity tasks to keep our team connected and secure
- Remote collaboration: Partner with our Sydney-based senior IT team and India-based support team via Slack and Zoom to tackle complex technical challenges and escalate effectively when needed
- Continuous improvement: Contribute to the development of IT support processes and knowledge sharing across the broader IT team
The superpowers you'll be bringing to the team
- Technical foundation: 2-4 years of IT support experience within an internal team at a tech-forward or tech-adjacent company - you're comfortable handling complex on-site issues without a senior colleague on-site
- Multi-platform proficiency: Hands-on experience supporting both Mac and Windows environments
- Networking basics: Comfortable troubleshooting connectivity issues and supporting users with network problems at the desk
- Independent operator: A self-sufficient approach to problem-solving - you're confident making decisions on the ground and know when and how to escalate remotely to the Sydney team
- Customer-first approach: Strong interpersonal skills with a patient, professional approach to face-to-face support - our users are technically savvy, so you will need to be too
- AV and conferencing support: Experience setting up and troubleshooting audiovisual equipment and video conferencing hardware (e.g. room displays, cameras, Zoom or Teams Rooms setups) is highly regarded
Remember - you might not tick all the boxes, but don't let that stop you applying. We're more interested in how you work, your ability to solve problems and your approach to supporting people.
What could your Quantium experience look like?
Working at Quantium will allow you to challenge your imagination. You will get to solve complex problems using rigour, precision and by asking great questions - but it also means you can think big, outside the box and push your problem-solving skills to the max.
By joining the Quantium team, you'll get to:
- Forge your path: So many of our team have moved around different teams or offices. You'll be in the driver's seat, and we empower you to make your career your own.
- Find your kind: Embrace diversity and connect with your tribe (think foodies, dog lovers, readers, or runners).
- Make an impact: Leave your mark. Your contributions resonate, regardless of your role or rank.
On top of the Quantium Experience, you will enjoy a range of great benefits that go beyond the ordinary. Some of these include:
- Flexible work arrangements: Achieve work-life balance at your own pace with hybrid and flexible work arrangements.
- Continuous learning: Our vision is empowering our people to thrive. The Analytics and Engineering Community fosters the development of individuals, thought leadership and technical excellence through building strong connections, fostering collaboration, and co-creation of best practice.
- Wellbeing support: We partner with several EAP providers to support our global locations, reflecting local needs.
- Remote working: Embrace the opportunity to work outside of your assigned home location for up to 1 month every year.
