Service Desk Engineer
Our IT team is the engine behind Quantium's global operations - ensuring our team of data scientists, analysts, consultants and engineers have the tools and technology they need to deliver exceptional outcomes for our clients. As a Service Desk Engineer in our Sydney office, you will be the face of IT for our Sydney team, providing hands-on, on-site technical support that keeps our people productive and our operations running at full speed.
How will you make an impact?
- On-site IT support: Be the go-to for face-to-face technical support for Quantium's Sydney team, resolving hardware, software and connectivity issues at the desk
- Hardware management: Manage laptop re-imaging, stock and asset management to keep our team equipped and productive
- Account and identity management: Handle account provisioning, resets and identity tasks to keep our team connected and secure
- Team collaboration: Partner with our India-based IT team and Sydney-based senior IT colleagues to triage and resolve on-site requests efficiently
- Continuous improvement: Contribute to the development of IT support processes and knowledge sharing across the broader IT team
The superpowers you'll be bringing to the team
- Technical foundation: 1-4 years of IT support experience, ideally within an internal team at a tech-forward or tech-adjacent company (e.g. hyperscalers, SaaS, or technology consultancies)
- Multi-platform proficiency: Hands-on experience supporting both Mac and Windows environments
- Networking basics: Comfortable troubleshooting connectivity issues and supporting users with network problems at the desk
- Customer-first approach: Strong interpersonal skills with a patient, professional approach to face-to-face support - our users are technically savvy, so you will need to be too
- Problem-solving mindset: A natural flair for diagnosing and resolving issues at the desk, with the confidence to know when and how to escalate
- AV and conferencing support: Experience setting up and troubleshooting audiovisual equipment and video conferencing hardware (e.g. room displays, cameras, Zoom or Teams Rooms setups) is highly regarded
Remember - you might not tick all the boxes, but don't let that stop you applying. We're more interested in how you work, your ability to solve problems and your approach to supporting people.
What could your Quantium experience look like?
Working at Quantium will allow you to challenge your imagination. You will get to solve complex problems using rigour, precision and by asking great questions - but it also means you can think big, outside the box and push your problem-solving skills to the max.
By joining the Quantium team, you'll get to:
- Forge your path: So many of our team have moved around different teams or offices. You'll be in the driver's seat, and we empower you to make your career your own.
- Find your kind: Embrace diversity and connect with your tribe (think foodies, dog lovers, readers, or runners).
- Make an impact: Leave your mark. Your contributions resonate, regardless of your role or rank.
On top of the Quantium Experience, you will enjoy a range of great benefits that go beyond the ordinary. Some of these include:
- Flexible work arrangements: Achieve work-life balance at your own pace with hybrid and flexible work arrangements.
- Continuous learning: Our vision is empowering our people to thrive. The Analytics and Engineering Community fosters the development of individuals, thought leadership and technical excellence through building strong connections, fostering collaboration, and co-creation of best practice.
- Wellbeing support: We partner with several EAP providers to support our global locations, reflecting local needs.
- Remote working: Embrace the opportunity to work outside of your assigned home location for up to 1 month every year.
