Operations Virtual Assistant for a Immigration Consulting Company in Australia (Home Based Part Time)

Client Intake & Lead Management - Manage incoming leads via Facebook, Google Forms, and WhatsApp - Pre-screen enquiries using intake questionnaires and forward qualified leads to our Client Relations Director - Maintain and update CRM records (HubSpot / Notion / Airtable) Operations & Administration - Draft and format client-facing documents, migration plans, and correspondence using AI writing tools (Claude, ChatGPT) - Manage Director's calendar, emails, and follow-up sequences - Maintain internal SOPs, templates, and knowledge base Referral Partner Support - Coordinate communications with referral partners in Cambodia and Vietnam - Assist in preparing partner marketing materials, training packs, and translated content - Support onboarding of new referral partners Market Expansion Support - Assist with research and content for New Zealand and Southeast Asian market development - Help coordinate outreach to accountants, education agents, and wealth managers across target markets