Posted 12 June, 2026
Customer Service & Membership Coordinator for a Health & Wellness Business in Australia (Home Based Part Time)
Virtual Coworker
Beaconsfield,Victoria,Australia,3807
Full Time
Reference: 474_449798_147741000082690229
\n <\/head>\n \n Customer Service & Membership Management<\/span>\n
- \n
- Manage member enquiries related to bookings, memberships, account updates, payments, upgrades, and cancellations<\/span>
<\/span><\/li>\n- Review customer accounts, resolve membership\-related concerns, and escalate complex issues when necessary<\/span>
<\/span><\/li>\n- Support member retention efforts by communicating cancellation policies, managing notice periods, and offering approved retention options<\/span>
<\/span><\/li>\n- Identify opportunities to upsell memberships, class packs, and additional services<\/span>
<\/span><\/li>\n- Conduct member feedback surveys and satisfaction check\-ins to help improve the overall member experience<\/span>
<\/span><\/li>\n <\/ul>Studio Operations & Administration<\/span>\n- \n
- Monitor and manage enquiries received through the general inbox, including group bookings and partnership opportunities<\/span>
<\/span><\/li>\n- Maintain class schedules and studio timetables, including updates, instructor changes, and new class setup<\/span>
<\/span><\/li>\n- Coordinate with internal team members regarding scheduling, operational needs, and studio support<\/span>
<\/span><\/li>\n- Assist with promotional campaigns, gift cards, vouchers, community partnerships, and special initiatives<\/span>
<\/span><\/li>\n- Escalate operational issues and ensure timely communication and resolution<\/span>
<\/span><\/li>\n <\/ul>Staff Onboarding & Compliance Support<\/span>\n- \n
- Coordinate onboarding administration for new team members, including contracts, documentation, and system setup<\/span>
<\/span><\/li>\n- Maintain accurate staff records, certifications, qualifications, insurance documentation, and compliance requirements<\/span>
<\/span><\/li>\n- Track compliance deadlines and proactively follow up on renewals and outstanding requirements<\/span>
<\/span><\/li>\n- Update staff registers and operational records to ensure information remains accurate and current<\/span>
<\/li>\n <\/ul><\/span>\n\n
\n <\/div><\/span>
\n <\/body>\n<\/html> - Maintain accurate staff records, certifications, qualifications, insurance documentation, and compliance requirements<\/span>
- Maintain class schedules and studio timetables, including updates, instructor changes, and new class setup<\/span>
- Review customer accounts, resolve membership\-related concerns, and escalate complex issues when necessary<\/span>
